Intern - Process Analyst Administrator
Heredia, CR
hace 1 día

Job Description

The Elevator Pitch : Why will you enjoy this new opportunity?

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era.

A pioneer in the use of virtualization and automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid cloud computing and the mobile workspace.

Our team of 30,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, teamwork, active learning and giving back.

If you are ready to accelerate and innovate, join us as we challenge constraints and problem solve for tomorrow today.

The IT Process Governance Analyst position provides a unique opportunity to grow your career by working across various IT tracks, building your Business analysis skills, Technical expertise and provides customer facing opportunities.

As an Individual contributor role in IT Process, Change and Release Automation team, you will focus on maturity and simplification of ITCM processes within IT team.

This customer experience is critical for anyone with a passion for continuous improvement and looking to broaden their business acumen.

Success in the Role : What are the performance outcomes over the first 6-12 months you will work toward completing?

Within your first 6 months

  • You will be expected to understand end to end ITIL processes and work across the various ITIL processes.
  • Build subject matter expertise.
  • Handle Stakeholders effectively and build network.
  • Ensure all assigned tasks are completed and work with complete dedication.
  • After 6 months+

  • Work independently and manage end to end tasks assigned.
  • You will be regularly evaluated on the quality of the governance activities performed by you.
  • You will be responsible to come up with process improvement initiatives.
  • As a member of the Software Governance and Change Management team you will be expected to work with stakeholders identify requirements, address them and drive customer and stakeholder satisfaction.
  • What are the requirements?

    Student currently enrolled in college

    Advanced English

    Be able to commit, full time to the 12-week program, beginning in April 2022.

    What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

    Your regular activities may be modified to suit your professional strengths, but you can expect a variety of the following assignments :

  • Review all new Software Requests that is received and appropriately route them to the appropriate architect for further review and analysis.
  • Ensure that each software request is followed until a final decision is made on whether to onboard or decline the request.

  • Attend all software governance boards and ensure any action captured is appropriately resolved
  • As part of the Software Governance process, ensure each piece of software is accounted for in the Application Portfolio Management tool
  • Create regular software status reports that may flow to senior management
  • Create regular application portfolio reports that may flow to senior management
  • Review all RFCs, progressing and Lead Change Advisory Board (CAB) and ensure all changes are effectively reviewed and actioned accordingly.
  • Convene urgent CAB or ECAB meetings for all urgent RFCs.

  • Analyse change records to determine any trends. Identify potential risks and anticipated points of resistance, provides feedback and seek technical inputs before approving the changes.
  • Create regular reports on data generated by the Change Management System and creation of graphs and reports on same. Some of these reports will flow to senior management level so must be of sufficient quality for this audience.
  • Attend external Compliance audits SOX and ISO27001 and manage Change control ownership for compliance.
  • Administration of Jira Service Desk and Confluence.
  • Use project Management skills to run the entire Process Governance, Change & Release automation roadmap.
  • Lead and coordinate CI / CD releases during weekdays and on weekends. Execution of Release pipelines
  • Performing Manual Deployment task based on instructions and coordinating them with other admin support
  • Lead and run deployment meetings by coordinating tasks between cross-functional teams such as admins, developers and management.
  • What is the leadership like for this role? What is the structure and culture of the team like?

    The manager for this position is Preethi Narendra, who has 20 years’ experience in ITES and IT Service Management portfolio.

    Preethi believes hardwork, dedication, honesty and consistency is key to success and that collaboration and creating psychological safety are the key to building a strong team.

    She manages three Change Analysts who are in full time capacity and four Alternate workforce.

    Where is this role located?

    This position is local to the CR office.

    This job requisition is not eligible for employment-based immigration sponsored by VMware.

    Category : University and Recent Grads

    Subcategory : Internships

    Experience : Internship

    Full Time / Part Time : Full Time

    Posted Date : 2022-05-13

    VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

    Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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