Services Manager
Hewlett Packard Enterprise
Heredia, Heredia
hace 4 días

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

At Hewlett Packard Enterprise (HPE), you will be an integral part of a diverse team with curious minds focused on changing the way we live, work and play.

We are a dynamic, fast-pace culture that thrives on partnering with and supporting our customers in making bold moves to revolutionize the world and make a difference for humanity. At HPE you will,

  • Be part of an industry leading and innovative organization
  • Join a friendly, collaborative atmosphere that fosters teamwork and connections around the world
  • Have opportunity for career advancement through professional development, mentoring and networking
  • Contribute to a great company culture that thrives on creativity, passion and success of our customers and team members
  • In this role :

    Manager partners closely with stakeholder delivery organizations to manage staff performance and solve common and complex business / technical issues within established policies.

    Key focus is to ensure team results by supervising scope, schedule, resources including staff development and recruitment, finances and risks.

  • Develops and maintains a strong trusted relationship with direct reports, customers, cross-functional teams, and executives
  • Plans, manages and monitors operational / tactical activities of staff including strategic issues, recruitment and development of direct staff members
  • Supports team in execution of responsibilities removing barriers when necessary
  • Creates a challenging and rewarding work environment that is conducive to individual growth and high performance
  • Drives organization’s business goals and initiatives ensuring successful implementation within the organization
  • Provides guidance on process improvements and recommends changes aligning to business tactics and strategy for area of responsibility
  • Quickly establish stakeholder relationships and leverage clear, concise communication to maintain alignment and manage expectations
  • Escalates major delivery issues to appropriate management level with recommended solutions
  • Assures compliance with the company and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes
  • Leverages active listening and observation to identity risks / problems and proactively recommend and implement innovative solutions to mitigate / eliminate
  • Education and experience required :

  • First Level University Degree or equivalent combination of education and experience.
  • 1-5 years relevant business experience.
  • Knowledge and skills :

  • Ability to develop meaningful relationships, network, rapport and trust in a remote model
  • Ability to lead and coordinate large teams, including virtual management
  • Excellent communication and persuasion skills : verbal, written & presentation with the capability to represent the company at external customer & industry events; mastery in English
  • Detail oriented and organized
  • Cultural sensitivity as works across multiple geographies
  • Develops & consistently applies Quality & Continuous Improvement Plans
  • Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Word)
  • Ability to work in a dynamic environment, manage multiple priorities and meet deadlines
  • Stakeholder management
  • Self-starting with desire to learn quickly and develop skills
  • Collaborative, team player who can lead others
  • Critical thinking and problem solving
  • Active listening, influencing and negotiating
  • Crisis and conflict management
  • Basic understanding of technology solutions and experience in supporting lead generation and account growth.
  • In this amazing role, you will ensure we meet and exceed our customer expectations. If you want to be part of a business area that is growing with great opportunities and are ready for your next role, then please apply today.

    What we can offer you :

    Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

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