Senior Enterprise Customer Service Representative
Amazon
Flores, CR
hace 2 días

Amazon.com was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services.

Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud .

As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services.

You will be surrounded by people that are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.

As a Senior AWS Enterprise Customer Service Specialist, you'll engage with complex Enterprise level customers, providing SME (Subject Matter Expert) level training, escalation support and deep dive analysis.

You will tackle their most impactful billing and accounts issues to drive scalable and long-term solutions for their successful financial cloud journey.

You will faciliate cross functional stakeholder meetings with AWS Enterprise teams including Technical Account managers (TAM’s), Sales, and Solution Architects.

You will use your expertise to identify continuous improvement opportunities, program manage Enterprise offerings, and leverage VOC to drive global strategic solutions.

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