You'll work with our Operations & Reliability Engineering (ORE) team in San José, Costa Rica.ORE is part of the Global IT Services organization, and Wintel support is a part of the ORE services.
This team is responsible for managing the firm’s entire global IT infrastructure and this role will offer you first-hand experiences with the support of a broad range of leading edge IT infrastructure technologies.
You will provide administration and 2nd level technical support for McKinsey’s firm-wide network environment.This will involve managing and monitoring Wide Area Network routers, LAN switches (layer 2 and 3), Datacenter infrastructure, firewalls, DNS, VPN concentrator switches and global remote access components.
You will also be responsible for gathering and analyzing information, formulating and testing hypotheses, and developing and communicating recommendations.
You may also be responsible for presenting results to client management and implementing recommendations with client team members.
You’ll have the opportunity to gain new skills and build on the strengths you bring to the firm, and receive exceptional training as well as frequent coaching and mentoring from colleagues on their teams.