Field Engineer 2
San Jose, San José , Costa Rica
hace 2 días

Position Summary / Responsibilities

Engineering functions Site Ops

Procurement activities (80%)

  • Management of 100% local inventory.
  • Control of Microsoft assets, this includes laptops, cell phones, Polycom landlines, accessories (headsets, power eliminators, mouses, video adapters, network)
  • Control of the sheets that are signed by users as well as income or losses on Microsoft assets.
  • Purchases
  • Be in contact with Microsoft suppliers to make purchases of equipment and accessories that are occupied in the locality for the IT part (use of internal Microsoft system to do it).
  • Local and cellular telephony
  • Management and control of cell phones assigned to employees.
  • Activation and verification of telephone lines (local and cellular) with the corresponding provider.
  • Operation
  • Assignment of equipment for customer employees (inventory update), application of internal processes for this as LITDOC.
  • Replacement of equipment for employees in case of faults previously verified by TechLink.
  • Assignment of accessories to employees such as diadems, connectors / adapters, video, network, monitors, docking station, mouses.
  • Knowledge
  • Fundamental bases on networks and servers. This includes knowledge of routers, switches, basic connections with servers.
  • Fundamental bases on communication in telephony matter.
  • Knowledge about Microsoft operating systems (simple installation or troublueshooting)
  • Knowledge in Office.
  • Management and contact with end user (skills).
  • Projects
  • In some locations, they are supported by the local IT Managers to present and manage courses or presentations such as the Worksmarts.
  • Support in some cases on IT issues (depends on how they are presented).
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