Benefits Support Specialist
Calle Blancos, San Jose, CRI
hace 5 días

Amazon is seeking an experienced Benefits Operations Support Specialist to join our Global Benefits Operations Services Team within the Human Resources organization.

This role will partner extensively with internal stakeholders and external vendors to develop and execute against a multi-year roadmap for benefit administration support.

As an individual contributor, strong project and implementation management skills are critical to this role. The ideal candidate will be able to work independently, an effective communicator, problem solver, have a desire to participate in change, and appreciate a dynamic environment with rapidly changing priorities.

  • We are seeking someone with a demonstrated history of successfully managing large benefits projects and implementations;
  • partnering with cross-functional teams and internal and external stakeholders.

    Core Responsibilities

  • Project Management : Drive consistent project management support for concurrent and complex benefit projects by translating business needs into project plans;
  • building business requirements, timeline, deliverables and quality standards. Serve as day to day project lead, ensuring progress of project team against established goals.

    Trouble shoot and bring issues to resolution.

  • Implementation support : Develop and execute implementation and integration strategies for new or changing benefits plans, processes and vendors;
  • supporting cyclical benefits events and activities, such as annual enrollment and plan renewals. Provide SME support to internal stakeholder and outside vendors through HR and culture training delivery.

    Vendor Management : Work with vendors toensure existing and new administrative processes provide a frustration free employee experience, meet compliance standards and are integrated with other benefit vendors when applicable.

    May also complete certain administrative processes, lead pre and post implementation audits. Responsible for troubleshooting any data errors, process breakdowns, and employee escalations and working with vendor to perform a root cause analysis and correction of the errors identified.

  • Continuous Improvement : Own overall service quality at process level. Define and monitor benefits administration critical to quality (CTQs) metrics, perform root cause analysis on defects and implement remediation;
  • own continuous improvement strategy.

    Customer Service : Identify and help resolve issues. Provide employee escalations support on a full range of benefit savings related topics.

    Work with internal employee support teams to manage appeals and exceptions intake, review and determination.

    Periodic Global business travel may be required.

  • Demonstrated ability to achieve program success through influence and partnership from design to delivering of initiatives
  • Excellent written and verbal communications skills with ability to interface with all levels of the organization and demonstrated ability to influence decision makers
  • Deep understanding and experience in delivering high levels of customer service
  • Highly organized, able to prioritize and work under pressure on a number of projects / initiatives at the same time in a rapidly growing environment
  • Strong data analysis skills; the ability to extract and synthesize data in order to make data-backed business decisions
  • Ability to develop ad-hoc reporting to meet specific business needs and inquiries
  • Successful record of building operational processes and procedures, continuously improving programs and efficiencies
  • Experience managing large-scale employee benefit or pension administration programs, associated vendor management, and program development and delivery
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