Amazon is seeking an experienced Benefits Operations Support Specialist to join our Global Benefits Operations Services Team within the Human Resources organization.
This role will partner extensively with internal stakeholders and external vendors to develop and execute against a multi-year roadmap for benefit administration support.
As an individual contributor, strong project and implementation management skills are critical to this role. The ideal candidate will be able to work independently, an effective communicator, problem solver, have a desire to participate in change, and appreciate a dynamic environment with rapidly changing priorities.
partnering with cross-functional teams and internal and external stakeholders.
building business requirements, timeline, deliverables and quality standards. Serve as day to day project lead, ensuring progress of project team against established goals.
Trouble shoot and bring issues to resolution.
supporting cyclical benefits events and activities, such as annual enrollment and plan renewals. Provide SME support to internal stakeholder and outside vendors through HR and culture training delivery.
Vendor Management : Work with vendors toensure existing and new administrative processes provide a frustration free employee experience, meet compliance standards and are integrated with other benefit vendors when applicable.
May also complete certain administrative processes, lead pre and post implementation audits. Responsible for troubleshooting any data errors, process breakdowns, and employee escalations and working with vendor to perform a root cause analysis and correction of the errors identified.
own continuous improvement strategy.
Customer Service : Identify and help resolve issues. Provide employee escalations support on a full range of benefit savings related topics.
Work with internal employee support teams to manage appeals and exceptions intake, review and determination.
Periodic Global business travel may be required.