What does a great Sr Professional, Client Tech Support Engineering do?
As a Technical Operations Analyst Sr you will assume a key role in the day-to-day level-2 support for the Risk Application Portfolio.
You will be responsible for working with architects, developers and production control teams to support key Risk Portfolio projects, incident triage and incident resolution.
In addition to day-to-day level-2 application support, you will work closely with product strategy, development and the technology groups to develop processes and operating procedures : monitor and triage problems, and support the technology roadmap.
This is a high-performance culture and you must demonstrate the ability to work efficiently and quickly in supporting critical systems.
Responsibilities include :
Hands-on multi-technology application level-2 support with responsible for providing production application and product technical support.
24x7 support of production applications on a rotating basis and participate in resolution of escalated incident calls.
Monitor and ensure the integrity of production systems on a day-to-day basis to ensure uninterrupted services and SLAs are met.
Automate and evolve infrastructure, server, deployment strategies and testing to support and quick turnaround of deployments.
Maintain and / or create technical support documentation.
Maintain the certification, Disaster Recovery and Production Environment with regards to upkeep of application functionality.
Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.
When fallback occurs, perform post-mortems to identify root cause (RCA).
Continuously improve our infrastructure to be easy to deploy, scalable, secure and fault tolerant.
Participate in capacity planning, application tuning, systems stability, provisioning, performance, and scaling of the application infrastructure.
Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement.
Work with Change Management / Release Managers on the evaluation of change events and in planning items for production deployment Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.
Basic Qualifications for Consideration :
Bachelor’s degree in computer science preferred
UNIX / Linux Java development support, shell scripting, and Oracle operations is required with experience troubleshooting of production applications within lower and upper multi-tier environments.
5 years of experience in application development and / or production support
Experience in Agile and DevOps environments and cultures.
Must have full life-cycle development experience in a technology driven environment, preferably in financial services and / or banking
Experience with Unix / Linux, Apache, and either WebSphere, WebLogic, JBoss, Pivotal cloud foundry, Apache Kafka
knowledge of Oracle Golden Gate
Experienced with Webservices (SOAP / REST / JSON / AMQP / XML / Apigee gateway)
Experience with SQLPLUS, Oracle , Couchbase, shell scripting, Sed, AWK
Experience with monitoring tools (Splunk, ExtraHop, AppDynamics)
Who We Are : With more than 2,300 associates, Card Services provides debit and credit processing, ATM monitoring, driving and ATM Managed Services, digital, fraud and risk, loyalty and analytics solutions and owns and operates the Accel®, Star® and MoneyPass® surcharge-free Networks.
We deliver financial institution and consumer-friendly payments experiences to clients through a broad array of integrated solutions.
Card Services by the Numbers :
11 billion debit, credit, and ATM transactions processed
67,00+ surcharge and card-free ATMs managed
Drive 29,000+ ATMs
1 billion+ accounts managed
Payment network access at 1 million+ merchant locations
225 million+ payment network cards participating
Handled $1 million+ in commerce in our busiest minute
Fiserv is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date.
Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and / or sincerely held religious beliefs.