About the Job :
As a Helpdesk Specialist, this individual will be responsible for providing world-class customer support to our user community.
You will help deploy business-critical workstations and assist in the deployment and management of mobile devices, such as smartphones and iOS devices.
You will analyze, research, and resolve complex technical issues with a heavy focus in Windows and Mac operating systems and related hardware.
You will create / update technical and procedural documentation. You will lead peers and junior members by example and represent the Helpdesk on a variety of cross-
functional teams. This individual will also assist in providing technical guidance and leadership to the support staff on projects and issues.
Lastly, this individual will work closely with fellow Enterprise Infrastructure Systems team members for escalations, problem-
to-resolution, and become the liaison to other business partners, as needed. The ability to work with a global team is required.
High Points :
1)Being part of Akamai Helpdesk Team gives opportunities to learn new technology and enables to work with global teams across the platforms and Services.
2)Establish the first point of contact for our customers and further develop the IT brand within the community
About the Team
As a member of the Global Helpdesk team, you will be working with geographically dispersed teammates to support our distributed user community and provide assistance to other Enterprise Infrastructure System teams.
Qualifications : Basic Qualifications