Manager, Risk Management
San Jose, CR
hace 6 días

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers.

To deliver on this reputation for trust the Marketplace Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide.

Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.

The Marketplace Abuse team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects.

We are looking for a Risk Manager to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products.

Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem. is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.


  • Mange a group of L4 Risk Specialists, in charge of identifying and preventing abuse for our customers and brand owners worldwide.
  • Span ranging from 15-20 L4 Risk Specialists.

  • Provide leadership and administrative support to their team and manage them to achieve targets, process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.
  • Identifies trends in team performance and recommends / implements change to constantly raise the Performance levels in the team.
  • Recruit top-quality Risk Specialists. Manager will be involved in screening, interviewing and extending offers.
  • Share ideas with Management that positively influence the vision for the group by using their exposure to team’s technical or business areas, their understanding of Amazon’s marketplace, trends and abuse issues impacting the industry.
  • Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.
  • This will entail attending key stakeholder meetings, delivering prompt metrics and results, participating in key initiatives, and familiarizing the team with all of the various process and abuse vector specifics known to the organization.

  • Provide focused feedback loops for Risk Specialists based on crisp performance and quality data. Reward strong performers and manage out weak ones.
  • This will include coaching, providing adequate training materials and delivery, identifying and taking advantage of opportunities for growth, cross-training on various abuse vectors, and assessing the individual talent and contributions of the team members.

  • Analyze the key levers of the business to identify trends and proactively take action to improve efficiency.
  • Work with software teams to articulate and prioritize feature needs for tool sets.
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