Employee Engagement Senior Specialist GDN
City Place, San Jose, Costa Rica
hace 2 horas

Job Description

Job General Description :

This role is part of the Global Delivery Network centralized organization supporting the 3 Business Service Centers located in Malaysia, Czech Republic and Costa Rica.

The Global Delivery Network serves as an organization working across the different divisions to provide business support in multiple business functions : Finance, Master Data Management, Customer Support, and Procurement.

The People Engagement Sr. Specialist will be responsible for coordinating the implementation and execution of the talent of tomorrow strategy with the BSCs Site Leads and the people engagement representatives in each center.

  • The initiatives deployed will impact the effectiveness of the delivery network in terms of talent management and engagement, encompassing approximately 1,000+ FTEs, and 300 BPO Headcount;
  • in service of all markets, regional offices and HQ; for all divisions and entire employee bases.

    The key to the success of this role is operational discipline, project management, creativity to create engagement action plans leveraging management and employees ideas, ensure job descriptions aligned to main activities of the role, support development initiatives, implementation and effectiveness of different initiatives as well as the ability to thrive in an ever-changing environment with a high focus on controls and compliance.

    The organization has been in existence for approximately 4 years, and it has gone through a fast-paced journey from start up to process improvement, standardization and digital enablement with a clear goal to contribute to company success.

    Primary Responsibilities :

    People Engagement :

    Ensures a consistent approach on people engagement matters across all three BSCs and Employee Pulse survey results analysis, plan of action from each BSC and implementation

    Identify best practices of people engagement in order to reapply to other centers looking for standardization.

    Employee engagement activities at a centralized basis, company events, and other department / company information.

    Supports HR with the following people processes : Performance Management, Talent Review and Succession plan specifically with the actions definition and follow up in coordination with local BSC people engagement lead and HRBP.

    Talent Strategy :

    Develops talent strategy and deployment plans with respect to workforce planning and skills

    Designs and execute a standardized GBS onboarding for each delivery site in a content and method

    Identifies opportunities to upskill, reskill, and right skill and execute plans to implement

    Required Attributes :

    Ability to Develop and Leverage Relationships

    Build and sustain an excellent network of relationships with the Site Leads and the People Engagement leads in the BSCs.

    You will leverage these relationships strategically to execute objectives and turn them into action without compromising principles or our company’s values.

    It is essential to demonstrate the ability to work in a highly matrixed and collaborative team environment to build trust and consensus.

    Cultural Alignment

    Demonstrate adoption and sponsorship of MSD Ways of Working pursuing higher people engagement within the GDN organization : from withholding to sharing, from silos to networks, from planning to experimentation, from knowing to learning, from controlling to empowering.

    Building and Mobilizing Commitment

    Motivate others to pursue common objectives with excitement about the future. Demonstrate and radiate enthusiasm for goals and infect others with a shared sense of optimism and excitement, consistently conveying genuine belief in the organization’s ability to succeed despite the toughest obstacles.

    Possess strong consultation, facilitation and presentation skills.


    Translate strategic priorities into operational reality, aligning communication, accountabilities, resource capabilities, internal processes, and measurement systems to ensure that strategic priorities yield measurable and sustainable results.

    Accountable for making decisions and delivering results, with strong ability to work under pressure, problem solving, and critical thinking.


  • Communicate fully and frequently with superiors, subordinates and others who have a need to know. Ensure that corporate policies are uniformly understood and interpreted, adequate resources are dedicated to develop and implement information systems that provide timely, accurate, confidential and complete information to superiors, employees, business partners or those with a need to know;
  • showing strong ability to negotiate and influence.


    Revenue & Managed Spend

    Indirect Reports


  • or equivalent experience gained from any combination of formal education, on-the-job training, and / or work and life experience
  • Degree Field

    Related Experience (years)

    Certification(s) / License(s)


    Business Administration, Finance, Accounting, Engineering, Organizational Psychology.

    5+ years

    Required Knowledge & Skills and / or Related Experience :

    Qualifications / Education / Experience Required

    Essential Qualifications

    Experience in Shared-Services / GBS, showing strong business acumen

    Experience in a large, complex, matrix organization.

    Proven record of execution of a plan of action using project management waterfall and agile methodologies, influencing senior leadership and their organizations to perform and achieve targets as planned.

    Strong record and interest in maintaining high talent engagement from within the organization.

    Desirable Qualifications

    Outstanding communication and people skills

    Preferred : Advanced education or certifications such as Professional in Human Resources Certification

    Experience with event planning and coordination

    Ability to handle and prioritize many simultaneous assignments

    Extraordinary attention to detail

    Current Employees apply

    Current Contingent Workers apply

    Search Firm Representatives Please Read Carefully

    Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.

    All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.

    No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

    Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

    Employee Status : Regular

    Relocation : No relocation

    VISA Sponsorship :

    Travel Requirements :

    Flexible Work Arrangements :

    Shift :

    Valid Driving License :

    Hazardous Material(s) :

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