Sometimes this may involve raising the issue internally and keeping open communication with partners about the progress.
You will engage customers via email and phone and provide timely and accurate information. One key objective would be to provide immediate solution / workaround and guide customers until the issue can be resolved.
In addition to the above, excellent presentation and communications skills combined with the passion to work in a team environment are key attributes for this role.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.