Program Manager
Heredia, Heredia, Costa Rica
hace 1 día

The Program Manager will be responsible for building, owning and maintaining a global KPI tableau dashboard that will track metrics across 8 key areas in all regions of the business Sales, Marketing, Product and Innovation, IT, Data Operations, HR / People, Service and Delivery, Governance and ESG (Environment, Social, Green).

The KPI dashboard will serve as a key business operational tool for senior leaders across all of Experian’s global business lines.

The Analyst will take ownership of the dashboard from the early prototype stage and develop it to a complete state. Beyond the initial build, the dashboard will need to be updated / maintained / changed as the usage grows, new KPI’s come on board, and KPI data sources and definitions change.

What you’ll be doing

The person will be working with key stakeholders at all levels to understand and source data sets from different business areas to create the dashboard.

Will also be responsible for identifying ways to enhance or improve the data and visualization to meet the needs of the business leaders and encourage adoption and use of the dashboard as a critical business tool.

  • Stakeholder management and ability to influence at all grades within the business.
  • Creation of the dashboard using Tableau and creating links with source systems and all clear processes that sit alongside this
  • Dashboard development, design, maintenance, and ongoing management
  • Regular analysis and reporting on progress to Executive level
  • Requirement gathering across all regions and BU’s with Subject Matter Experts and the ability to influence with effective communication
  • Keep informed about new advances in own technology areas and able identify and follow through added value opportunities, analyzing the impact of any opportunities
  • Demonstrates good data management understanding / techniques to ensure quality of client delivery
  • A champion of the internal QA process and always adheres to it, promoting the value of it
  • University degree required, MBA is a plus
  • 5+ years of experience
  • experience in developing and maintaining Tableau Dashboards
  • Experience of dealing with data in Microsoft applications like excel
  • Experience of dealing with data in Service Now, Salesforce, JIRA, Oracle. Dashboard design
  • Stakeholder management and working with people at all levels in the business including executive level
  • Strong BA skills
  • Strong Analytical skills and problem-solving skills
  • High degree of self-motivation and self-work
  • Demonstrate strong communication and influencing skills
  • Familiar with working across a global organization and engaging global teams
  • Understanding of multiple business units and their differences
  • Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.

    We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.

    For us, this is and it ensures that we live what we believe.

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