Human Resources Contact Center Seasonal Associate
Calle Blancos, CR
hace 4 días

Join Amazon’s HR team and help make a difference for all Amazonians! We are hiring Associates for our Employee Resource Center (ERC)

The ERC department is part of the HR organization. The ERC area is the first point of contact by phone, chat or tickets for inquiries related to payroll, policies and benefits, among others.

The ERC associate is an HR representative that takes care of phone related contacts from Amazon employees across the US, EMEA, Canada and LATAM.

Associates will work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners to find the solution for the customer while providing a world-class employee experience.

In this role you will master your research skills and ability to resolve HR issues coming in via the ERC phone system while using our case management system to document and track every call with high level of accuracy.

Moreover, you will encourage self-service tools available for all employees.

As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors.

  • You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis;
  • put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

    Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación