Director, Global Network Technical Assistance
San Jose
hace 21 horas

Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection.

With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development.

We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions.

Our culture is at the heart of our success and it’s our authentic, humble, gritty people who build The Magic of Equinix.

We share a real passion for winning and put the customer at the center of everything we do.

Job Summary : Manages relationships with functional stakeholders. Develop business case justifications and cost / benefit analysis for IT spending and initiatives.

  • Assists with the development and review of the department budget. Establishes network and telecom system specifications by conferring with users;
  • analyzes workflow, access, information, and security. Directs and contributes to the implementation and execution of new and / or upgraded network and telecom systems and endpoints through well-defined plans, procedures, documentation, deadlines and accountability.

    Provides SME and leadership on data networks and telecommunications for IT projects and initiatives.


    Stakeholder Management

  • Responsible for providing objective and comprehensive input to senior leadership and executive decision makers
  • Solicits stakeholder input to define comprehensive improvement plans that are consistent and drive standardization across regions
  • Influences and collaborates with multiple stakeholders of multiple portfolios and projects to ensure effective release, change management and that support plans are defined and communicated
  • Creates and drives broad stakeholder communications with respect to portfolio status and budget utilization
  • Management Reporting

  • Facilitates monthly operational reviews of operational performance and roadmap status
  • Responsible for reporting overall status to GTS senior leadership and executives, within and outside GTS, taking remediate action when applicable
  • Resource and Budget Management

  • Ensures resource allocations based on Org priorities
  • Works closely with cross-functional leads & project managers to track resource allocation and utilization for portfolio projects
  • Identify potential budget shortfalls and escalate proactively
  • Manages and / or escalates issues, as needed
  • Provides input to the annual budget planning process relating to project / support / SW maintenance / Renewals / purchases / etc.
  • for his / her areas of responsibility

  • Reviews and optimizes budget allocation
  • System Optimization

  • Monitors adherence to KPIs
  • Performs RCA if metrics are missed
  • Proposes mitigation strategies for missed targets
  • Accountable for successful implementation of approved system improvement recommendations
  • Drives adoption of best practices and standards
  • Project / Program Management

  • Responsible for reviewing and approving high level project milestones across the portfolio, provided by project managers and technology professionals
  • Responsible for ensuring scope, schedule and resource commitments are delivered across the portfolio
  • Responsible for resolving escalated issues and potential roadblocks
  • Responsible for identifying and mitigating project execution risks
  • Responsible for keeping all executive stakeholders updated on program / project status / risks
  • Responsible for optimizing resource allocation and resolving resource allocation conflicts across the portfolio
  • Guides and / or revises portfolio-level plans, as needed, to ensure they completely capture all activities and eliminate duplicative efforts
  • R&D / Innovation

  • Drives innovation and provides thought leadership across the teams, rewards innovation, and helps communicate new ideas across teams
  • Fosters and promotes a culture of innovation across local and global teams
  • Process / Policies / Standards

  • Ensures departmental process / policies / standards are aligned with GTS priorities
  • Defines process goals and measurement standards to ensure compliance
  • Optimizes processes to ensure continuous process improvement to drive process quality and productivity
  • Ensures consistency and efficiencies across standards and policies
  • Road Map / Planning

  • Responsible for leading strategic planning, influencing and driving prioritization of initiatives with executive stakeholders
  • Responsible for developing and communicating a roadmap of projects and initiatives in support of stakeholder priorities to all levels of the organization
  • People Management

  • Provides leadership and direction to the team, through senior managers
  • Will likely lead a larger team or multiple teams focused on execution of area or sub-function plans
  • Is accountable for the performance and results of direct reports and maybe a larger or multiple teams, perhaps global
  • Responsible for succession planning recommendations and contributing to and driving the people development strategy
  • Responsible for performance management of team members, including disciplinary actions and hire / fire decisions / recommendations
  • Responsible for the GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations
  • Responsible for talent development, including quarterly conversations, career pathways conversations and individual development / growth plans
  • Models the Equinix Culture and Values
  • Review / Approvals / Escalations / Issues Resolution

  • Leads senior leadership and executive level escalations
  • Drives creation and delivery of executive decision making cycles, with objective and comprehensive presentation of issues, business impacts, options with pros / cons, budgetary estimates, and recommendations
  • Vendor Management

  • Approves final vendor selection
  • Executes and guides vendor evaluations by team members, guides recommendations and reviews negotiation communications for executive review
  • Establishes vendor engagement, support and SLA mechanisms
  • Participates in vendor advisory boards and user groups
  • Accountable for creating and negotiating vendor contracts, MSA / SOW, License Agreements, and drives internal reviews with GTS leadership and Legal teams
  • Executes medium-scale vendor evaluations, pricing negotiations and software acquisitions
  • Accountable for vendor performance
  • Country / Regional Management

  • Manages team of local technology professionals / managers in a given country / region
  • Represents country / regional priorities to the global team
  • Executes against approved initiatives Manages technology and / or human resources in a single location, being familiar with local language, law and regulations, as needed
  • Partners with global technology owners and regional stakeholders, to implement and maintain global technology standards
  • Manages relationships with country / regional senior leadership stakeholders
  • Defines, presents and obtains leadership approval for local execution strategy, aligned to global standards
  • Day-to-Day Operations

  • Provides leadership and direction through senior managers and professionals
  • Typically leads a larger team or multiple teams focused on execution of area or sub-function plans
  • Has primary accountability for the financial performance of a defined team
  • Executes strategy for their respective team
  • Decisions are guided by area / sub-functional strategy and priorities
  • Creates a sustainable and scalable process for regional delivery of services
  • Able to identify optimizations and efficiencies
  • Acts as a Voice of the customer for the cross-functional organizations
  • Manages large scale customer engagements from solutions deployment to operations
  • Works with product team to drive the SLA's & SLO's commitments
  • Software Architecture / Design / DevOps (Product LifeCycle Engagements)
  • Participates in requirements / architecture discussions, design reviews, UAT and deployment / training processes of various projects and products
  • Vendor and resource management for infrastructural needs
  • Qualifications

  • 10+ years’ experience
  • Bachelor's Degree
  • Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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