Associate, Digital Review Team Santa Ana, Costa RicaDoes playing a critical role in protecting customers sound exciting to you?
How about working for a global company in an advanced team that is passionate about investigating digital fraudulent activities?
Join Western Union as an Associate, Digital Review Team Analyst. Motivated by our values : purpose driven, globally minded, and trustworthy & respectfulWe’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We’re a team of over 8, employees serving countries and territories. We believe when money moves, better things happen. Better starts and ends with the customerAs an Associate, Digital Review Team Analyst, you will analyze digital transactions to make sure that no fraudulent activity is involved.
You will communicate with Western Union customers as needed to verify details regarding specific money transfers as well as support customers with their identity verification ensuring that Compliance regulations are met.
You will resolve complex problems and decide when to escalate a case or to proceed with the regular transaction / customer profile verification handling procedures.
After completing our training program, you will be skilled in Risk Assessment, and be able to provide an excellent customer experience.
Here are the skills we’d like you to have : · English is required, written and verbal· Analytical and problem-solving skills· Strong communication skills· Customer and result-oriented mindset· Independent decision-making with high attention to detail skills· Willingness to work in rotating shifts (including weekends and holidays) Join us, and let’s connect the worldWestern Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence.
It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world.
If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now. We’re a company on the move, and we want our people to grow and develop.
You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve.
We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.
S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.