Contract Record Team Lead
As a Contract Record Team Lead you will be based in San José, Costa Rica. You will be working at Roche Services Americas, which is one of the Roche Shared Services Centers worldwide providing IT, Finance, Procurement services to various countries in the Americas region.
The Contract Record Teamlead is responsible for coordinating all the activities of Contract Record Processors and Contract Record SMEs to make sure that tasks are carried out in an efficient, effective way.
The Contract Record Teamlead is ensuring that necessary infrastructure and capacities is in place and knowledge is built up and shared within the team and potential issues are detected and solved timely.
It is the Contract Record Teamlead’s responsibility that service execution by Contract Record Processors runs according to defined performance levels and in compliance with SOPs.
The Contract Record Teamlead represents the team in SSC-internal workshop as well as cross-SSC meetings and is involved in escalations, if needed.
The role is responsible to gather, filter and forward relevant information from the team towards management and vice versa.
Also, this is the role to decide and manage the involvement of the Contract Record SME in various project activities,if needed.
During everyday work the Contract Record Teamlead interacts with other roles, especially with : Contract Record Processors and Contract Record SME.
Your main task will include :
g. contact data to locations).
Participating in the interviews and making recommendations for the right candidates. Onboarding the new colleagues and tracking the training execution by other roles.
In case performance of an individual is not sufficient initiating necessary measures (e.g. change of teams).
personal issues within the team or with other team-members and escalating to line managers.
As the ideal candidate for this role, you have a Bachelor / MSc degree, preferably in economics
Also you bring 3-5 years’ Procurement operational or support experience.
Your further qualifications are (must have and desirable) :
Scope of supervision
Number of employees supervised
Direct supervision Indirect supervision
Any SSC or local organization unit
Demonstrated problem solving skills.
Availability and willingness
The desired start date would be as soon as possible.
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Roche is an equal opportunity employer.