Contract Record Processor - Lead
F. Hoffmann-La Roche Ltd
San Rafael de Escazu (Pharma),Costa Rica,
hace 13 días

Contract Record Team Lead

As a Contract Record Team Lead you will be based in San José, Costa Rica. You will be working at Roche Services Americas, which is one of the Roche Shared Services Centers worldwide providing IT, Finance, Procurement services to various countries in the Americas region.

The Contract Record Teamlead is responsible for coordinating all the activities of Contract Record Processors and Contract Record SMEs to make sure that tasks are carried out in an efficient, effective way.

The Contract Record Teamlead is ensuring that necessary infrastructure and capacities is in place and knowledge is built up and shared within the team and potential issues are detected and solved timely.

It is the Contract Record Teamlead’s responsibility that service execution by Contract Record Processors runs according to defined performance levels and in compliance with SOPs.

The Contract Record Teamlead represents the team in SSC-internal workshop as well as cross-SSC meetings and is involved in escalations, if needed.

The role is responsible to gather, filter and forward relevant information from the team towards management and vice versa.

Also, this is the role to decide and manage the involvement of the Contract Record SME in various project activities,if needed.

During everyday work the Contract Record Teamlead interacts with other roles, especially with : Contract Record Processors and Contract Record SME.

Your main task will include :

  • Administrative / supportive accountabilities
  • Team coordination : Coordinating the daily work of the team members, providing them guidance and relevant information, if needed (e.
  • g. contact data to locations).

  • Recruitment : Initiating the recruitment process with HR by providing necessary information to HR and monitor the recruitment activities.
  • Participating in the interviews and making recommendations for the right candidates. Onboarding the new colleagues and tracking the training execution by other roles.

  • Performance monitoring and development of team members : Setting up goals for the team members, frequently evaluating individual performances and providing feedback to the individuals to motivated them.
  • In case performance of an individual is not sufficient initiating necessary measures (e.g. change of teams).

  • Covering administrative HR topics : Tracking and approving holiday planning and balancing workload in the case of a team member’s absence.
  • Leadership : Coach and motivate members of the team by creating a friendly and trustful team-work environment. If necessary, solving inter-
  • personal issues within the team or with other team-members and escalating to line managers.

  • Involvement in project work : Gathering information of the SSC relevant for the team (e.g. Ticketing tool adjustments) and forwarding to Contract Record SME or Contract Record Processors.
  • As the ideal candidate for this role, you have a Bachelor / MSc degree, preferably in economics

    Also you bring 3-5 years’ Procurement operational or support experience.

  • 2+ years’ experience in system support.
  • 2+ years’ experience as teamlead.
  • Your further qualifications are (must have and desirable) :

    Scope of supervision

    Number of employees supervised

    Direct supervision Indirect supervision

    Any SSC or local organization unit

  • Contract Record Processor
  • Contract Record SME
  • Depending on project work executed
  • Demonstrated problem solving skills.

  • Excellent written and spoken command of English
  • Excellent communication skills to varied stakeholder audiences.
  • Team player with demonstrated strong interpersonal skills and ability to motivate colleagues.
  • Service orientation.
  • Strong collaborator in a multi-cultural environment.
  • Experience in multi-national project environments.
  • Ability to operate in fast-paced and multi-tasking environment, manage various deliverables, and prioritize to achieve results and meet deadlines
  • Desired

  • Experience in Shared Service or Customer Service Centre.
  • Project management experience.
  • Experience with Procurement systems e.g. SRM.
  • Understanding of (Roche’s) Procurement and Sourcing processes.
  • Any further language knowledge in addition to English.
  • Travel requirements

    Availability and willingness

    The desired start date would be as soon as possible.

  • At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

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