Supervisor, Billing Adjustments (Hybrid)
Stryker
San Antonio de Belen, CR
hace 1 día

Why finance at Stryker?

Are you looking for a profitable and growing company with a great culture and reputation?Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more!

Who we Want :

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Goal-oriented : Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes finding ways to simplify, standardize and automate.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do :

Responsible for managing the performance of Invoice Billing

Engage and supervise the Invoice Billing team under their scope

Lead Tier 1 of Daily Huddle and escalate any major issues to Tier 2.

Assist in developing training materials for a newly created team

Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities

Partner with customer facing teams, building strong relationships with both internal and external customers

Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well defined handoffs between teams

Act as a key point of contact within the invoicing process, including communication with external customers on ensuring account balance accuracy

Contribute to accurate customer master data elements

Engage with internal / external customers and team to perform root cause analysis on areas causing issues in the Invoice Billing process

Provide regular updates to SSC management of KPI’s, analysis and trends

Work with Internal and external audit teams to review and enforce policies

Performs other related work as assigned by management

Education & special trainings :

University degree in Business Administration, Finance, Accounting, or other related areas is preferred.

Fluent spoken and written English; other language is a plus

Intermediate to advanced skills on the MS Office Suite

Oracle and SAP systems knowledge is a big plus

Qualifications & experience :

6-8 years of relevant working experience in a finance function in matrixed international company (preferably American or Multinational Company) with complex reporting practices and with exposure to various reporting systems.

Have working knowledge of collections related laws.

2-3 years of experience leading teams

Physical & mental requirements :

Ability to work well with cross-functional teams and multi-task

Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively

Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment

Computer or technical knowledge

Effective problem-solving skills

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