Business Systems Analysis, Analyst
Fiserv
Barreal de Heredia, Costa Rica
hace 6 días

Job Title

Business Systems Analysis, Analyst

Job Purpose

What does a great Business Systems Analysis , Analyst do?

The Centers of Excellence (CoE) are involved in initiatives across multiple areas of expertise such on Application Management, Implementations and Professional Services, and Client Services that expose associates with specialized technical skills, industry standard processes, and best-in-industry tools.

  • As a Business Analysis, Analyst in a Technology CoE, you will be in charge of analysis the any situation that could arise during the use of the use of the suite of products provided by Fiserv.
  • The person on this position will have the opportunity of work jointly with other specialist on the business and technical areas from the CoE team, the client and other Fiserv teams.
  • The person on this position will coach other team members based on his / her deep knowledge of the business aspects of Fiserv products for the banking and financial industry.
  • Other responsibilities of this role could include :

  • Support consulting team
  • Configure and Implement Core Processing Functionality
  • Document client and internal discussions and decisions
  • Manage / resolve service cases, prepare and escalate others to higher levels within the team
  • Test new features and functionality of the product suites
  • Engage with clients and evaluate Readiness for conversion
  • Ensure client satisfaction
  • Assists the client to define proper institution parameter and system settings, including but not limited to statement processing and basic notices.
  • Diagnose and recommend solutions to issues.
  • Assisting clients in writing business specs for custom processes.
  • Assist client in testing any applicable custom code.
  • Visit client in US and Canada
  • Basic Qualifications for Consideration :

  • Bachelor degree on business administration, Systems Engineering or related field.
  • Ability to travel within US and Canada
  • 5+ years of proven experience in Banking Industry
  • Experience working with HTML
  • Advanced English Level B2, C1 preferable
  • Preferred Skills, Experience, and Education :

  • Preferred 3+ years of experience working with Fiserv core products or industry related.
  • ITIL Certification
  • Travel required : Yes

    Who We Are : Center of Excellence at Global Services, offers business aligned technology solutions based on latest cutting-

    edge technologies; services offered are :

  • Consulting Services
  • Application Profiling
  • Implementations
  • Support and Maintenance of applications
  • 24 / 7 monitoring
  • L1 / L2 support
  • Upgrade and release management
  • Fiserv is an Equal Opportunity Employer / Disability / Vet.

    Thank you for considering employment with Fiserv. Please :

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  • Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

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