Translation Supervisor
Align Technology
Belen, Costa Rica, CRI
hace 1 día

JOB PURPOSE

Provides strategic leadership and direction for the delivery of services and support to clients / customers. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer / clients.

Develops translator department procedures.

MAIN RESPONSIBILITIES / DUTIES

Scope & Complexity

  • Responsible for immediate supervision to semi-skilled employees and / or non-exempt employees
  • Typically supervises clerical and / or manufacturing staff
  • Responsible for monitoring the daily operations of units or sub-units
  • Interacts daily with subordinates and / or functional peer groups.
  • Works on issues of limited scope
  • Receives predetermined work assignments that are subject to a moderate level of control and review.
  • Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Requires full knowledge of own area of functional responsibility.
  • Portion of time is normally spent performing individual tasks related to the unit or sub unit
  • Leadership and Management

  • Accomplishes results through management of semi-skilled employees and / or non-exempt employees
  • Directs subordinates to complete assignments using established guidelines, procedures and policies
  • Interaction normally involves exchange or presentation of factual information
  • Impact

  • Provides guidance to subordinates within the latitude according to established policies and direct management guidance
  • Administers company policies affecting subordinates
  • Establishes practices which ensure there are no delays in schedules
  • ACADEMIC BACKGROUND

    Normally requires a Bachelor Degree from a four-year college or university

    EXPERIENCE

    Typically, less than one year of directly related experience

    May develop at this level for 2-4 years

    LANGUAGES

    Proficiency in English is desirable for this position.

    SKILLS / COMPETENCIES

    N / A

    SPECIFIC CERTIFICATIONS / SPECIALTIES / COURSEWORK

    N / A

    SUPERVISORY RESPONSIBILITIES

    Accomplishes results through management of semi-skilled employees and / or non-exempt employees

  • Directs subordinates to complete assignments using established guidelines, procedures and policies
  • Interaction normally involves exchange or presentation of factual information
  • WORK ENVIRONMENT DEMANDS

    While performing the office duties it is required that, the employee is regularly sitting, talking or listening. Often it is expected to use their hands to write, handle, hold or feel.

    Extensive use of keyboard and mouse.

    The noise level in the work environment is usually moderate.

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