Sr Professional, Client Tech Support Engineering.
Barreal, Costa Rica
hace 7 horas

You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do.

You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward.

Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative 9
  • Courageous 7
  • Innovative 10
  • Strategic 8
  • Trustworthy 9
  • Enthusiastic 7
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Achiever
  • Problem-solver
  • Responsibilities

    Requisition ID R-10227537 Date posted 03 / 29 / 2022 City Barreal de Heredia Country Costa Rica Additional Locations Tres Rios, Costa Rica

    What does a great Sr Professional, Client Tech Support Engineering do?

    As a Technical Operations Analyst Sr you will assume a key role in the day-to-day level-2 support for the Risk Application Portfolio.

    You will be responsible for working with architects, developers and production control teams to support key Risk Portfolio projects, incident triage and incident resolution.

    In addition to day-to-day level-2 application support, you will work closely with product strategy, development and the technology groups to develop processes and operating procedures : monitor and triage problems, and support the technology roadmap.

    This is a high-performance culture and you must demonstrate the ability to work efficiently and quickly in supporting critical systems.

    Responsibilities include :

  • Hands-on multi-technology application level-2 support with responsible for providing production application and product technical support.
  • 24x7 support of production applications on a rotating basis and participate in resolution of escalated incident calls.
  • Monitor and ensure the integrity of production systems on a day-to-day basis to ensure uninterrupted services and SLAs are met.
  • Automate and evolve infrastructure, server, deployment strategies and testing to support and quick turnaround of deployments.
  • Maintain and / or create technical support documentation.
  • Maintain the certification, Disaster Recovery and Production Environment with regards to upkeep of application functionality.
  • Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.
  • When fallback occurs, perform post-mortems to identify root cause (RCA).

  • Continuously improve our infrastructure to be easy to deploy, scalable, secure and fault tolerant.
  • Participate in capacity planning, application tuning, systems stability, provisioning, performance, and scaling of the application infrastructure.
  • Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement.

  • Work with Change Management / Release Managers on the evaluation of change events and in planning items for production deployment Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.
  • Basic Qualifications for Consideration :

  • Bachelor’s degree in computer science preferred
  • UNIX / Linux Java development support, shell scripting, and Oracle operations is required with experience troubleshooting of production applications within lower and upper multi-tier environments.
  • 5 years of experience in application development and / or production support
  • Experience in Agile and DevOps environments and cultures.
  • Must have full life-cycle development experience in a technology driven environment, preferably in financial services and / or banking
  • Experience with Unix / Linux, Apache, and either WebSphere, WebLogic, JBoss, Pivotal cloud foundry, Apache Kafka
  • knowledge of Oracle Golden Gate
  • Experienced with Webservices (SOAP / REST / JSON / AMQP / XML / Apigee gateway)
  • Experience with SQLPLUS, Oracle , Couchbase, shell scripting, Sed, AWK
  • Experience with monitoring tools (Splunk, ExtraHop, AppDynamics)
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