Technical Support Engineer - vCloud Director Team
vmware-inc
Heredia, CR
hace 1 día

Job Description

The Technical Support Engineer is expected to be highly proficient with troubleshooting VMware’s automation products. The ability to research problems and find solutions to a wide variety of problems is paramount.

The Technical Support Engineer is expected to be able to quickly isolate technical problems in complex environments often spanning a large number of VMware and non-VMware solutions.

The Technical Support Engineer duties include but are not limited to the following :

  • Provide Level 2 Support to VMware Customers and field personnel.
  • Provide a high level of customer service at all times.
  • Manage, research, and resolve issues relating to VMware automation products including basic isolation of issues located in third-party products that interact with VMware automation products.
  • Create and manage knowledge base content including problem solutions, best practices, and informational articles.
  • Maintain a high level of proficiency in all VMware, Microsoft, and UNIX technologies.
  • Work in a global team environment and mentor junior technicians.
  • Represent VMware, its shareholders, and its partners in only the most professional manner at all times.
  • Any other duties or projects as requested by the Manager / Senior Manager of Enterprise Applications or the Director of Global Support Services.
  • Required skillsets :

  • Extensive administration and support experience with all of Windows server operating systems, and workstation operating systems in large enterprise environments (thousands of systems).
  • Experience with basic SQL and Postgres database management and querying for troubleshooting purposes.
  • Familiarity with various Hypervisors (vSphere, Hyper-V, Citrix XenServer, KVM, etc.).
  • Familiarity with Cloud concepts and technologies (vCloud Director, Amazon, OpenStack, etc.).
  • Familiarity with Cloud orchestration tools a plus (Chef, Puppet, vRealize Orchestrator, etc.).
  • Scripting experience a plus (Javascript, PowerShell, VB, Bash, etc.).
  • OS Provisioning experience a plus (SCCM, WIM, KickStart, etc.).
  • Excellent communication (both oral and written), interpersonal, and customer service skills are a must.
  • Ability to act in an effective and professional manner during moments of high stress.
  • Familiarity with a variety of enterprise management tools and software.
  • Strong commitment to setting goals and achieving results.
  • Education / Background :

  • Bachelor’s Degree in Computer Science or equivalent experience.
  • 4 10 years of relevant work experience.
  • VCP, MCSE, MCDBA, and / or various UNIX certifications are a plus.
  • Category : Client Support

    Subcategory : Technical Support

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2021-05-31

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