Senior ServiceNow Administrator
Indecomm Global Services
Heredia
hace 5 días

Responsibilities :

  • Lead development, administration, as well as architectural input for the ServiceNow environment
  • Collaborate with project teams and business stakeholders
  • Develop systems integrations and process automation (runbooks)
  • Perform data migrations to ServiceNow
  • Perform ServiceNow platform analysis, administration and lifecycle management including configuration and management of user profiles, CMDB, internal and customer portals, automated reporting and workspace hierarchy
  • Provide guidance on ServiceNow best practices
  • Create and maintain knowledge base and libraries
  • Provide input to ServiceNow test plans
  • Build and maintain ServiceNow support processes
  • Develop clear and concise technical and process documentation
  • Participate in the creation and maintenance of ServiceNow policies, procedures and training materials
  • Define and implement backup and disaster recovery plan for ServiceNow
  • Install and test ServiceNow updates and new releases
  • Provide end-user technical support to resolve issues, answer questions and provide additional training as needed
  • Monitor health, usage, and overall compliance of ServiceNow and its applications
  • Resolve incident tickets per service level agreements (SLA) and company policy
  • Analyze incidents and problems to identify and understand trends that can be reported back to the vendor
  • Understand and maintain ServiceNow module and license counts for compliance and financial forecast
  • Track ServiceNow defects and communicate to vendor for resolution
  • Requirements :

  • BS in Computer Science or equivalent experience
  • Experience with ServiceNow or other ITSM platform including workflow, scripts and forms
  • Back-end development infrastructure experience
  • Excellent English communication skills (B2+ minimum)
  • Experience integrating 3rd party applications into ServiceNow via Integration Hub is a plus
  • Experience integrating with external enterprise applications via MID Server, REST API, JDBC also a plus
  • Nice to have :

  • ServiceNow System Administrator certification
  • ServiceNow certifications are a plus (especially Certified Application Developer)
  • ITIL V3 or higher
  • Architectural knowledge / experience
  • Experience leading teams or projects
  • Implementation and customization experience of a web architected, n-tiered enterprise application
  • Have created ServiceNow update sets, promoting / testing through various instances, into production
  • Experience with much of the following : SOA and web services integration (SOAP, REST), JavaScript, XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, ITSM processes
  • Understanding Integration (interfacing) of enterprise software systems
  • Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación