Collections Senior Analyst
Heredia, Heredia, Costa Rica
hace 1 día

The Senior Collections Analyst will be in charge of the analysis of complex delinquent customer issues, develop solutions and implement action plans to resolve delinquencies in a timely and effective manner.

Providing customer service regarding collections issues, prepare reports, process refunds, process and review account adjustments, resolve client discrepancies and short payments.

Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.

Key Job Responsibilities :

  • Accountable for reducing delinquency for assigned accounts.
  • Follow-up on customer past due balances appropriately.
  • Ensure all analysis, reconciliations, and management reporting is prepared accurately by deadlines
  • Contact the customers as required.
  • Prepare and analyze aging reports.
  • Work on month end closing activities.
  • Perform other duties as assigned
  • Qualifications :

  • Minimum 4 year experience in collections or accounts receivable
  • English fluency required
  • Good written and oral communication
  • Detail-oriented with good problem solving skills
  • Motivated and ambitious
  • Fast learner with customer service focus
  • Sense of Accountability / Responsibility
  • Accuracy and Analytical Skills
  • Intermediate Excel skills
  • Great teammate
  • Ability to work in a fast-paced environment
  • Oracle experience preferred
  • Ability to meet deadlines daily, monthly, etc.
  • Education and Experience :

  • University degree in Finance or related field
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