JOB PURPOSE AND IMPACT
The Credit to Cash Analyst Associate Disputes will analyze and assure resolution of disputes related to short payments, deductions, unapplied cash and will be responsible for working with customers and our internal business partners on eliminating future dispute and reducing the number of days disputes remain open.
We value optimal customer service, while focusing on processing efficiencies and supporting a team environment full disputes raised by the collections process.
In this role, you will handle customer credits, debits, and disputes management
Contact different stakeholders research and determine root cause and reason for short payments, deductions, unapplied cash and full invoice disputes raised by collections.
Demonstrate ownership of dispute resolution by acting within expected time frame. Persistent follow-up, problem resolution and escalation of issues
Obtain supporting documentation and appropriate business unit to clear the deductions as needed
Develop and maintain established relationship with customers, clients, and other business partners
Foster relationships with senior staff to handle queries in a timely manner.
Participate in performing new business migration activities and processes.
Other duties as assigned
Bachelor’s degree in a related field or equivalent experience
Basic knowledge of accounts receivable, billing or disputes processes
English level B2+
Advanced level of MS Excel, spreadsheet, and word processing applications
Basic knowledge of SAP / JDE
Finance / Accounting