Collections Senior Analyst
Heredia, Heredia, Costa Rica
hace 6 días

At Equifax, we believe knowledge drives progress. As a global data, analytics and Technology Company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments : applying for jobs or a mortgage, financing an education or buying a car.

Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.

Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

We offer excellent compensation packages with high-reaching market salaries, along with the works : comprehensive healthcare packages, on site doctor, paramedics service 24 / 7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential

What you’ll do :

Develop solutions and implement action plans to resolve delinquencies in a timely and effective Manner.

Provide customer service to resolve collection issues.

Prepare reports for management groups.

Process and review of refunds and account adjustments.

Resolve client discrepancies, overpayments and short payments

Responsible for monitoring and maintaining assigned accounts, customer calls, small balance write offs,

Manage collection efforts for assigned portfolio of accounts.

Conduct detailed research, queries, reconciliation and analysis required to resolve all nonpayment or account disputes.

Process payment from customers.

Produce account status reports for management review.

Typically requires vocational training, internships, or equivalent experience.

Performs tasks according to established procedures.

Qualifications :

Minimum of 5 years of experience as a Senior Collector

Advanced Excel skills

English and Spanish fluency required


Extra points for any of the following :

Works well under pressure and a good team player

Completes the job with limited supervision

Process improvement capability

Soft skills (committed, responsible, analytical, effective , problem solving, conflict mediator, multi-tasking, follow-up, works with basic or no supervision, open to receiving feedback, positive and negative , etc.)

Assists others on resolving matters

Success attributes of an Equifax employee; does this describe you?


Think and act differently


contributes with ideas and imput


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