Join Amazon's Employee Resource Center (ERC) team and help make a difference for all Amazonians. The ERC provides HR assistance to Amazon employees, in the form of accurate, consistent, and timely responses to inquiries from various contact channels phone, web case and chat.
The ERC primarily exists to help Amazon employees find answers to their questions and solve their complex HR problems. The ERC team is comprised of approximately 900 associates supporting Amazon employees in 49 countries and 14 languages.
ERC associates are located in eight locations globally.
We are currently building a team of HR Contact Center Associates that will be dedicated to servicing the disability, leave, and accommodation space.
In this role, team members will interact directly with Amazon employees in a way that builds trust by providing accurate information and resolving issues.
The contact center agent must be able to ask probing questions to fully understand the issue, follow business processes with high attention to detail, use multiple resources effectively to find the right information and communicate effectively to the employee.
A high degree of ownership, strong communication skills, and the ability to handle sensitive situations with care are essential for this position.
As an HR Contact Center Associate that supports disability, leave, and accommodation, your responsibilities will be :