Jira & Confluence Administrator
Infotree Service Inc
Heredia, CR
hace 5 días

Job Description

Looking for an experienced Jira and Confluence administrator to work on long term projects to enhance and maintain Jira Service Desks, Jira Software, JIRA Core, Confluence spaces, and consult with business users to increase their efficiency and provide better customer service for both internal and external customers.

This role is an excellent fit for a well-organized and self-motivated individual, who is comfortable working in a fast-paced environment.

Job Responsibilities :

  • Creates custom projects in JIRA for complex workflows, reports, permission schemes etc. to meet business needs
  • Collaborates with stakeholders to gather requirements for new JIRA projects and enhancements
  • Provides ideas for using JIRA more efficiently to meet business needs
  • Provides formal and informal training to new JIRA users
  • Identifies, tests and provides recommendations for using new plugins to meet project requirements
  • Analyze, review, and document current functionality to determine potential areas of improvement.
  • Perform application and system administration tasks, including data backups and scheduled jobs.
  • Test new versions of the tools and plug-ins to ensure compatibility.
  • Maintain JIRA projects, workflows, permissions, and users while working in a JIRA Server 8.x environment.
  • Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces.
  • Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
  • Communicate and share knowledge with internal and external contacts at all levels.
  • Manage multiple responsibilities with tight deadlines.
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