Collections Analyst
Heredia, Provincia de Heredia, Costa Rica
hace 4 días

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

The Collections Analyst is responsible for maintaining their given portfolio of customers and reducing the aging by maximizing cash collection.

Specific responsibilities include : identifying, resolving, and collecting past due invoices, reconciling accounts as needed, and providing excellent internal and external customer service.

Main Responsabilities

Complete daily activities as prioritized by GetPaid

Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.

Understand customer profiles and their related sensitivities.

Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process

Resolve unidentified payments that have been assigned to the account.

Resolve within the prescribed time frame those A / R-related disputes that have been assigned to the account.

Review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.

Maintain daily Pending Order and On-Hold reports.

Issue requests for refunds of cash on account or credit memos as needed.

Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner.

Enter note into Get Paid and provide sufficient information to the owner.

Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed, and assign those to the proper owners.

Contact internal owners for resolution of Disputes that are not being cleared on a timely basis.

Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information, and assist in payment if due.

Manage the Dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual / team if it is not for work that is completed by the team

Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.

Develop a strong working knowledge of customer base and company organizational structure.

Support the training and process improvement effort.

Participate in the performance review process.

Achieve past-due percentage and DSO-related goals.

Escalated problematic accounts to the collections supervisor with an explanation of the issues and request assistance

Support the training and process improvement effort.


Bachelors degree or equivalent work experience.

2 years of successful experience in commercial collections.

Proficient in using JDE and GetPaid preferred.

Proficient in using Microsoft Office suite.

Experience in Collections process improvements.

Advanced English Level.

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