Hardware Contract Analyst
H, Heredia, CR
hace 18 días
  • Capture Warranty information from new hardware purchases
  • Track hardware maintenance contracts linked to assets in the Asset Management tool
  • Update maintenance information in Asset Management tool
  • Coordinate and administer hardware maintenance true-ups based on agreed-upon schedules with the appropriate OEM's, resellers and 3rd party vendors
  • Transition or initiate new hardware maintenance contracts for International locations
  • Contribute to and document standards, processes and improvements for the hardware maintenance lifecycle
  • Provide reporting and metrics for hardware maintenance coverage, cost savings and cost avoidance
  • Handle escalated hardware maintenance issues
  • Facilitate any operational support related to hardware maintenance contracts
  • Provide input and oversight into new or re-negotiated hardware maintenance contracts
  • Interface with Asset Management, Operations, Engineering, Project Managers, Enterprise Architecture, Finance, Legal and Procurement teams as needed
  • Vendor relationship management - coordinate with vendors to get hardware maintenance quotes
  • Manage status and communication of deliverables to ITAM Program Manager
  • Track hardware asset disposals and reconciliation documentation following Equifax policies

    Primary Location : CRI-Heredia

    Function :

    Function - IT Operations / Platforms

    Schedule : Full time

    Full time

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