Trilingual Customer Service
Sykes
San Pedro, Costa Rica
hace 2 días

Objective

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail.

Requirements

  • Advanced English Speaker (85%>
  • must).

  • Advanced Portuguese Speaker (85%>
  • must).

  • Schedule Flexibility (must).
  • High School Diploma (must).
  • Communications equipment.
  • Excellent listening skills.
  • Very Good oral communication skills.
  • Teamwork oriented.
  • Excellent Customer service skills.
  • Capability to assimilate a dynamic environment.
  • Capable of working and reach results under pressure.
  • Stress management.
  • Maintenance of confidentiality of information.
  • Account specific software and databases.
  • Working knowledge of personal computers in Windows environment
  • Knowledge in how to interact with a Microsoft Windows Operative System.
  • Knowledge in how to use browsers such as Internet Explorer and Netscape.
  • Responsibilities

  • To listen and respond to customer inquiries on the telephone, through on-line networks, and by mail.
  • To maintain adequate technical proficiency in products and platforms assigned.
  • To communicate with team manager, team members and other teams regarding problems, solutions and trends.
  • To keep and update pertinent paperwork and records through data entry.
  • To meet established individual and team performance targets, which include customer service, productivity and quality standards.
  • To keep all equipment and tools under his / her responsibility in excellent conditions.
  • To keep account information confidential and protect it from unauthorized use.
  • To follow up on the customer’s issue until it is solved.
  • To perform any other tasks, duties, or services requested by his / her immediate superior.
  • Competitive salary based on experience and skills.

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