To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail.
Advanced English Speaker (85%>
Advanced Portuguese Speaker (85%>
Schedule Flexibility (must).
High School Diploma (must).
Excellent listening skills.
Very Good oral communication skills.
Excellent Customer service skills.
Capability to assimilate a dynamic environment.
Capable of working and reach results under pressure.
Maintenance of confidentiality of information.
Account specific software and databases.
Working knowledge of personal computers in Windows environment
Knowledge in how to interact with a Microsoft Windows Operative System.
Knowledge in how to use browsers such as Internet Explorer and Netscape.
To listen and respond to customer inquiries on the telephone, through on-line networks, and by mail.
To maintain adequate technical proficiency in products and platforms assigned.
To communicate with team manager, team members and other teams regarding problems, solutions and trends.
To keep and update pertinent paperwork and records through data entry.
To meet established individual and team performance targets, which include customer service, productivity and quality standards.
To keep all equipment and tools under his / her responsibility in excellent conditions.
To keep account information confidential and protect it from unauthorized use.
To follow up on the customer’s issue until it is solved.
To perform any other tasks, duties, or services requested by his / her immediate superior.
Competitive salary based on experience and skills.