The HRS SD organization handles the employee life cycle transactions, from Screening Services, Onboarding, Transfers, Pay Services, Exits, and HR4HR processes throughout multiple geographies.
The HRS SD Sr. Associate will provide ongoing support, act as a central point for resolution and management of the day-to-
day transactions of several programs through diverse electronic platforms. The ideal person will be organized, work effectively with internal and external contacts, have the ability to process large volumes of transactions, understand complex policies and apply them to employee situations.
The successful candidate will have exceptional communication and organizational skills, superior attention to detail and the ability to prioritize in a fast-
paced environment. The candidate must also possess strong analytical and critical thinking skills, along with a customer service focus that the world associates with expects from Amazon.
Process transactions for multiple HR employee programs.
Provide support and partner with diverse HR teams.
Respond to questions and troubleshoot program issues on behalf of candidates, employees, managers, and HR Business Partners.
Draft audit reports detailing methodology, results, and recommendations.
Escalate issues and / or ideas for process improvement to Leadership and Management.
Verify data and perform data entry. Look for variances and discrepancies in data for correction.
Ensure that quality and timeliness of measurement deliverables meet customer expectations.
Understand impacts of changes in PeopleSoft system and how these will impact internal / external interfaces.
Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures based on KAIZEN and LEAN methodologies.
Manage confidential and sensitive employee information and adhere to strict confidentiality standards
HR experience or 1+ years of Amazon experience
Fluency in French and English
Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike)
Exceptional communication. Fluent verbal and written English language skills
MS Office experience and ability to use MS Excel for reporting purposes
2+ years' experience in HR transactional processes
Prior work experience with HR, Recruiting Systems or human capital management software
Technical skills to manipulate and analyze data and present recommendations in a variety of formats
Comfortable working with large amounts of data, developing metrics and reporting tools
Proficient in data analysis tools and report development (e.g. Excel, Access, Tableau)
Exceptional attention to detail skills
Problem solving skills. Ability to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment
Ability to appropriately prioritize work and responsibilities in a fast-paced environment