At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.
What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.
We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.
Some people call it an obsession, we call it a way of life.
What you need to know about the job
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.
Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Evaluate unique or complex installations or configurations and make recommendations for resolution.
Articulate clearly in writing and verbally. Add case resolution to KMS.
Represent companyin a face to face customer location visit, industry conference / trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end users / clients SLA demands are met.
Develop partnership with and assist the Sales Pursuit team.
Education and Experience Required :
Vocational : apprenticeship / certification completion. May be technical or non-technical. May include on- the-job training in addition to studies.
In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree : first attainable degree at the post-high school level.
Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.
1-3 years experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.
Knowledge and Skills :
Excellent verbal and written communication skills in language to be supported.
Experience in troubleshooting in a technical environment.
Excellent analytical and problem solving skills.
Software and hardware knowledge of computing, storage and peripheral devices.
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support experience. E-support experience and knowledge .
Understand the customer to be an advocated for the customer.
We offer :
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element! Want to know more about it?