Collections Supervisor
Heredia, Costa Rica
hace 5 días


Qualifications & experience

  • At least 2-3 years of relevant experience as Team Lead or Supervisor of business-to-business collections teams.
  • At least 6-8 years of overall experience in the Shared Services environment or with multinational companies
  • Duties & responsibilities

  • Assist in developing training materials for a newly created team.
  • Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities.
  • Engage and supervise the collections team under their scope.
  • Ensure high-quality interactions with internal and external customers.
  • Responsible for managing the performance of the team in terms of cash collection, aging ratios and dispute resolution.
  • Support their manager with annual review processes.
  • Ensure a high level of employee engagement on their team.
  • Partner with customer facing teams, building strong relationships with both internal and external customers.
  • Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well-defined handoffs between teams.
  • Contribute to accurate customer master data elements
  • Engage in collection activities for priority customer accounts
  • Provide regular updates to CRFSSC management of KPIs, analysis and trends
  • Work with Internal and external audit teams to review and enforce policies
  • Performs other related work as assigned by management
  • Percentof travel : 20%
  • Education & special trainings

  • University degree in Business Administration, Finance, Accounting, or other related areas is preferred.
  • Fluent spoken and written English; other language is a plus
  • Intermediate to advanced skills on the MS Office Suite
  • SAP, Oracle and Getpaid systems knowledge is a big plus
  • Physical & mental requirements

    Ability to work well with cross-functional teams and multi-task

    Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively

    Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment

    Computer or technical knowledge

    Effective problem-solving skills

  • Health
  • Vision (to cover emergencies)
  • Dental (to cover emergencies)
  • Long-term disability insurance
  • Health insurance
  • Subsidized food program (breakfast and lunch), while working on site
  • Transport (to specific routes)
  • Solidarity Association (5%)
  • Psychology Assistance
  • Birthday-Holiday
  • PTO and 4 wellbeing days
  • Clic here to know more about Stryker
  • This description is not intended to represent anall-inclusive list of job responsibilities, but to outline the essentialfunctions of the position.

    Stryker reserves the right to change, alter orrevise this job description at any time with or without notice. Allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, national origin, disability or protected veteranstatus.

    Stryker is an EO employer M / F / G / L / Veteran / Disability

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