Client Services Call Center Agent II
Experian
Heredia, Heredia, Costa Rica
hace 5 días

Experian Automotive is seeking a candidate to be a part of our expanding client services team in support of our Velocity and Auto Count internal and external customers.

Experian Automotive provides comprehensive data and reporting products to help clients make informed and profitable business decisions

Job Competencies

  • Develop a high level of competency in the use and operation of our Velocity and Autocount platforms and product deliverables.
  • Develop strong understanding and utilization of case management.
  • Job Responsibilities

  • Serve as a communication liaison between customers and sales to ensure responsiveness to inquiries / leads.
  • Manage inbound and outbound client phone calls.
  • Diagnose, research, and resolve moderate problems related to technical support and data questions.
  • Analyze internal processes, recommend, and develop changes to improve efficiency, automation, and / or effectiveness.
  • Document and communicate solutions to internal and external clients in a timely fashion.
  • May analyze processing results to ensure adherence to quality standards.
  • Deliver excellent customer service for Velocity and Autocount clients with customer inquiries, new user set up, user removals, usage reports, password resets and data questions
  • May implement ideas to improve efficiencies for Velocity and Autocount User Management for On Boarding communication and Ongoing User Management.
  • May expand knowledge and hands on experience with Velocity and Autocount application with Troubleshooting and Support Training initiatives.
  • May diagnose, research, and resolve Velocity and Autocount Billing support such as research issues with invoices, request reprint of invoices, update and set up new plan codes, escalate issues with pricing as necessary, place on hold and reinstate accounts when applicable and keep track of future accounts for billing.
  • Requirements

  • Minimum of 2 years of call center experience.
  • Advanced English Language skills, both verbal and written.
  • High School degree. Bachelor's degree highly preferred.
  • Salesforce experience a plus.
  • Tableau knowledge is a plus.
  • Proven previous job stability, including maintaining long-term work relationships with former employers.

    Must be able to clear the company’s pre-employment screening.

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.

    We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.

    For us, this is and it ensures that we live what we believe.

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