Support Engineer-Azure Identity
Microsoft
San Jose, San José, Costa Rica
hace 5 días

San Jose, San José, Costa Rica Do you want to join a team of highly empowered Engineers in a leadership role supporting Azure Identity Management?

Do you have a passion for customer service combined with deep technical acumen?Do you have a Growth Mindset, an unending passion to learn and thrive under challenging circumstances?

If you answered yes to these questions, then here is a wonderful opportunity for you! The Azure Identity Management team is looking to hire Support Engineers, who will be responsible for providing path-

breaking technical support to our customers. The incumbent will be accountable for providing outstanding technical support experience to our commercial customers.

From problem identification to full resolution, the engineer will own and manage their cases over phone and emails. The Engineer works in constant collaboration with colleagues, involves subject matter experts, or escalates to Engineering (Product Groups) / Management as and when applicable.

The Engineer has a shared responsibility towards team goals.The Support Engineers enable us to create CSS Fans across the globe.

Culture

We’re working together to build strong communities inside and outside the workplace.

Benefits

Microsoft sees the whole person and looks to support your well-being on every level.

Diversity and inclusion

We value individuality. The experiences that have shaped your world view can help us shape ours.

Qualifications

  • The Engineer’s shift can vary according to business needs. Weekend coverage is part of this role. Though schedule changes are not frequent, one needs to have flexibility to accommodate changes as needed.
  • This position will require work a rotational On-Call schedule, evenings and weekends shifts. The successful candidate will combine strong analytical skills and sound time management skills with consistent display of accountability and teamwork.

    The candidate should also perform well under time restraints and with limited supervision.This role requires only limited travel and does not come with a relocation budget.

    Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings : Microsoft is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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