Sage’s priorities are to continue winning by focusing on improving the end-to-end customer and partner journey. The Brand Experience and Customer Promise Program at Sage is designed to help us achieve our goals by shaping and delivering how Sage is experienced across all customer and partner touch points what it means to be Sage’, what a Sage experience feels like’ and critically, how these outcomes are measured and evaluated.
The fundamental thing is that the brand is the sum of all those things. We need reality to match the brand promise so every interaction, every day is on brand.
The Customer Promises are our way of articulating how we want our products and services to come to life for our customers across the end-to-end experience lifecycle, and the Promises are intended to support consistent, effective delivery of both customer and commercial business outcomes.
Historically this impactful work has been accomplished for Sage by consulting firms and we are now bringing it inhouse so we need an internal customer experience strategist / consultant, a Senior Manager, Customer Experience Strategy, who will partner across all functions in Sage to develop customer insights and customer experience strategy, build this inhouse, and manage the implementation and measurement of the Customer Promises.Key Responsibilities