Inside Customer Success Manager
Santa Ana, San Jose, Costa Rica
hace 15 mins

Responsibilities :

  • Managing Medium Complexity Accounts
  • Plans and directs the delivery of contracted business activities for segments of the contract’s lifecycle for assigned contracts, or plans and directs the delivery for the entire lifecycle of smaller contracts.
  • Develops and nurtures mgmt level relationships with the customer.
  • Support Development and streamlining operational Playbooks and processes
  • Intermediate customer success planning for customers and contracts managed
  • Drive the deployment of the platform and increase their consumption by providing onboarding guidance, supporting development of the customers’ cloud adoption model, and providing appropriate recommendations to overcome blockers.
  • Leads business negotiations for contracts or portions of contracts for a country or region.
  • Accountable for customer satisfaction with respect to annuity or outsourcing services.
  • Keep up to date with market trends and competitive insights
  • As appropriate to the contract agreement, assures compliance with HP and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
  • May Establishes yearly budgets and controls expenses to achieve financial goals.
  • Profit and Loss Management
  • Generates additional revenue thru Adoption, Expansion and Renewal after services contractual agreement
  • Directs the planning, and generate leads of new business opportunities in partnership with HP sales.
  • Education and Experience Required :

  • Typically 3+ years experience in directly related business.
  • Typically first level university degree or equivalent work experience.
  • Knowledge and Skills :

  • Knowledge of corporate policies, markets and processes, financial management and program management.
  • Demonstrate broad technical, functional or business knowledge with an emphasis in a specialized area.
  • At least 2 years experience in Relationship Management
  • Preferred Tech and Prof ExperienceAt least 3 years experience in Client Services / Customer Success or SalesAt least 2 years experience in PC deviceAt least 2 years experience in servicing and meeting client needs at an enterprise client level
  • Scope / Impact :

  • Medium to Advanced complexity portfolio of customers and TCV customers.
  • Communication may be done face to face.
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