Game Technical Support Engineer Leader
Intel
San Jose, Costa Rica
hace 2 días

Job Description

Do you have a passion for problem solving? Are you adept at analysis and debug of performance and functional issues with 3D applications / games running on Intel platforms?

Would you enjoy working directly with game developers and Intel software engineers to help improve the overall gaming experience on Intel platforms?

If so, you're likely a great fit for our team. We are the support engineering organization responsible for ensuring games perform best on Intel platforms, and we are looking to fill our Game Technical Support Engineer position with an experienced engineer who is passionate about providing expert technical support and solving challenging problems.

Responsibilities of the Game Technical Support Engineer position include, but are not limited to :

  • Being the technical leader of a team of support engineers; giving technical direction and guidance to junior engineers;
  • being the lead for technical interviews in support of additional hiring.

  • Being the escalation point for 3D game performance and / or functional issues escalated from the world's top game developers
  • Reproducing issues on a variety of Intel platforms, and bounding problems to the platform hardware (GPU / CPU), platform software (graphics driver stack), or software application (games)
  • Collaborating with Intel's engineering teams to debug and root-cause performance and / or functional issues
  • Communicating closely with third-party game developers on issue reproduction, debug steps and issue status
  • Filing internal bug reports with detailed reproduction steps, and tracking submitted bugs to closure
  • Working closely with internal support engineering personnel to continuously improve issue triage and debug skills over time
  • Behavioral traits desired :

  • Passion for problem-solving
  • Strong analytical skills
  • Works independently with limited oversight
  • Passion for gaming, on Intel platforms (preferred)
  • Good at working with and influencing 3rd party software developers
  • Demonstrated technical leadership experience
  • Qualifications

    You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

    Minimum

  • Bachelor's degree in Computer Science, Engineering or closely related field
  • 4+ years of experience in a related position, such as software development, software validation, platform debug, including : Troubleshooting performance and functional issuesDebugging issues and analyzing debug logs
  • Advanced English Level
  • Preferred

  • Knowledge of the 3D / DirectX graphics pipeline
  • Graphics programming experience, preferably in DirectX 12 or Vulkan
  • Performance profiling and optimization on GPUs / CPUs
  • Familiarity with commercial game engines such as Unreal Engine
  • Experience with competitive GPU architectures
  • Knowledge of Microsoft Windows architecture and how it can impact performance
  • Experience using Intel performance tools such as Intel Graphics Performance Analyzers, Intel VTune Profiler
  • C / C++ development experience
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