Lead Specialist - Knowledge Management Services
Boston Consulting Group
San Jose, Costa Rica
hace 6 días

WHAT YOU'LL DO We are seeking strong candidates with experience to fill a Knowledge Management Services (KMS) position within BCG's Knowledge Practice Area having familiarity with relevant topics / sub-topics such as - Principal Investor Asset classes (Private Equity, Sovereign Wealth Funds, Pension Plans, and / or Family Offices) or diligence more broadly.

As a Lead Specialist, you will be supporting Principal Investors & Private Equity (PIPE) Practice Area in a player & coach model.

This individual contributor role is a split between :

  • Executing the content management strategy by capturing, building and organizing BCG’s intellectual assets on the intranet.
  • Managing a team of Specialists aligned to PIPE in providing exceptional customer service to Topic, Case and Practice Areas teams.
  • The role will also entail several managerial and supervisory tasks ensuring regular updates to the leadership

    on various key performance metrics around productivity, throughput, quality, efficacy, and team karma.

    This is a non-client facing role and the candidate would be reporting to the PIPE Content Manager.

    BCG’s PIPE Practice Area works with the world’s largest investment firms, serving six client asset classes : Private Equity, Hedge Funds, Infrastructure & Real Estate Funds, Family Offices, Sovereign Wealth Funds and Pension Plans.

    Likewise, PIPE topics cut across not only these asset classes, but also across industries (e.g., Health Care, Consumer, Technology, etc.

    and sub-topics (e.g., Tech Capital, Private Credit, Environmental, Social and Governance, etc.).

    YOU'RE GOOD AT

  • Support the Content Manager in developing overall content strategy for the Principal Investors & Private Equity Practice Area given knowledge of content management processes and business needs
  • Drives & executes the process around collecting and categorizing case information through case close phone calls

    Shares best practices across topics teams; able to make direct and specific edits to improve content when appropriate

    Ensures content maps are set up for the identified topics and tracks completeness and availability, helps topics team navigation

    Responsible for content auditing, ensuring proper upkeep of the pages with the most relevant, latest and greatest materials in coordination with the PA Knowledge Team

    Ensuring high quality standards for the PA and keeping key knowledge sources up to date and ready for use

    Accountable for running the curation process from PA side : Check with targeted case teams - agreed with PA KT to see when it makes sense to engage on curation

    Create and send regular reports on content usage and relevancy

    Provides regular updates through use of several tools and dashboards to the PA LT and central LT.

    Plays a crucial role in project management of several PA content related initiatives and special projects and constantly strives for innovating the processes by challenging the status quo.

    Provides day-to-day apprenticeship & coaching for junior staff and assists in long term professional development and performance evaluation

    YOU BRING (EXPERIENCE & QUALIFICATIONS)

  • 7+ years of experience demonstrating advanced knowledge and content mgmt.
  • Bachelor’s degree required, advanced degree preferred, with demonstrated high academic achievement, preferably in Information Management, Business Administration or a related topic to or Principal Investors & Private Equity (PIPE).
  • Other advanced degrees are accepted as well.

  • Knowledge and familiarity with relevant topics / sub-topics such as - Principal Investor Asset classes (Private Equity, Sovereign Wealth Funds, Pension Plans, and / or Family Offices) or diligence more broadly
  • Strong understanding of the consulting space and knowledge services and management processes in consulting firms

    Ability to drive business processes with a diverse and global set of senior stakeholders

    Sound business knowledge; advanced KM capabilities with well-developed techniques and approaches

    Fluency in English; other languages requested in certain locations

    Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment

    YOU'LL WORK WITH

    The Knowledge organization that works in close collaboration with the case teams and other groups within our firm to help create, retrieve, organize, and analyse the knowledge that enables BCG to deliver superior business value for clients.

    Our role is to be a trusted partner and catalyst for all parts of BCG in building the development of knowledge as a core competitive advantage and advancing our firm’s reputation as a global leader in business consulting.

    Ultimately, our efforts create a firm-wide culture of knowledge sharing and collaboration

    ADDITIONAL INFORMATION

    The Knowledge organization that works in close collaboration with the case teams and other groups within our firm to help create, retrieve, organize, and analyse the knowledge that enables BCG to deliver superior business value for clients.

    Our role is to be a trusted partner and catalyst for all parts of BCG in building the development of knowledge as a core competitive advantage and advancing our firm’s reputation as a global leader in business consulting.

    Ultimately, our efforts create a firm-wide culture of knowledge sharing and collaboration

    WHO WE ARE

    Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.

    BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

    To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.

    BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures and business purpose.

    We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

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