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Client Success Specialist IV-210006Z1Applicants are required to read, write, and speak the following languages : English, Spanish
Cloud Customer Success Manager
The objective of the Customer Success Manager (CSM) is to maximize customer retention and expansion by facilitating activities and guiding them to the value of the solution while also driving increased SaaS revenue.
In this role, you will act as an enabler and trusted advisor to your customers to ensure they remain successful and engaged with the solution so they understand the full value of their investment with Oracle.
For this role, you will need to be definitive in your goals but flexible in your approach. As part of the role, you will continuously improve on your network and internal relationships, working
closely with sales, implementation success managers, and customer success executives to enable further adoption of Oracle products within your customers.
You are one team, all responsible for delivering value to the customer with deep product knowledge and discovery expertise.
Consistent, adherent, and diligent collaboration with the internal stakeholder team including the Customer Success Executive (CSE) is required for the team to be pro-active in delivering value to your customers.
The CSE works at a strategic level across all product pillars in the cloud. Teamwork and regular
communication between you both is fundamental to delivering the overall objective to the customer.
Essential Duties and Responsibilities
of senior stakeholders.
Essential Skills & Abilities
Detailed Description and Job Requirements
Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / replenish / renews contract with Oracle.
Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations.
Identify product expansion / up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction.
Act as mentor to newer CSMs on a voluntary basis.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.
Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience.
Understanding of various technical architectures and operating systems. Industry experience is desired.