Customer Support Specialist, CSS Credit Card Reconciliation -- North America
Lagunilla CR
hace 1 día

Job Summary :

The Credit Card Reconciliation Specialist works as an outsource for the customer's accounts payable department

and is responsible for reconciling the customer's credit card statement with transactions booked by the agency

and outside merchants. Additional duties include reporting, resolving customer inquiries and all related


Job Specific Essential Duties & Responsibilities

Credit Card Reconciliation

Complete research necessary to reconcile transactions booked by the agency and outside merchants to the client's

credit card statement

Research and resolve problems with credit card transactions

Must be knowledgeable and complete research in these areas : reservations, ARC, Prepaid, Debit Memos, Exchanges,


Meet contractual requirement of a 4-day turn-around from receipt of credit card file from the credit card company.

Research and resolve unmatched transactions

Match transactions using all systems / tools at your disposal, such as back office report, back office

systems, GDS systems (Sabre, Apollo and World Span), contact with the airlines, trains, customers and credit card companies

Track outstanding credit card transactions

Create transactions to match or code unidentified transactions

Maintain reportable fields to ensure clients requirements are met

Reporting :

Create customized client reports

Ensure client reporting is in balance with their credit card statements

Provide reporting for Virtual Payment Automation, powdered by Conferma

Resolve customer inquiries

Research and respond to customer pertaining to their reconciliations

Document in writing when warranted

Respond in a timely fashion, meeting contractual requirements

Credit Card Processor duties, as applicable :

Loading, maintaining, balancing and correcting all CC monthly billing files

Works with internal co-workers, customers and credit card vendors

Maintain database for financial billing

Tracks all accounts coming in and going out

Education / Knowledge / Experience

MS Office experience; specifically, Word and EXCEL

Minimum 2 years travel industry experience, preferably with TMC and / or GDS

Strong analytical skills and problem solving

Capable of working independently

Able to manage multiple priorities simultaneously

Ability to work effectively under pressure

Ability to meet deadlines

Excellent customer service skills

Detail oriented

Self-motivated and goal oriented

Fluent in English (spoken and written)

Area of Interest

Client Data Solutions

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