Are you passionate about ensuring customer success?
Do you relish the opportunity to take ownership and make an impact?
Join our Global Support team!
Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running.
We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for both media and security to proactively maintain quality and protect our customers online presence.
Partner with the best
As a Support Delivery Manager, you will operate at the heart of what our business values the most : supporting our customers.
You will work as a trusted advisor to our high value customers, providing guidance, advice and proactively supporting on product adoption and managing customer escalations and service incidents.
As a Support Delivery Manager, you will be responsible for :
Do what you love
To be successful in this role you will :
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.
In this role, we can offer the following flexible working patterns :
Working with us
At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.
Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.
We provide benefits surrounding all aspects of your life :
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.