Job Description :
Description : In order to work within the Life Cycle Management team it is required to plan, execute OS Upgrades and Hardware Refresh activities end to end.
In addition to this it will be required to investigate and resolve any incident or issue derived from the assigned LCM duties in DXC infrastructure and Account owned environments.
It is a must to understand the technology that is being supported independently of the device type or vendor. This position mainly focuses on providing LCM support for network devices and other technologies such as : Cisco ASA, Check Point, Juniper, Fortinet and Palo Alto Firewalls.
Roles may require off hours support for implementations during weekends.
Day to day duties : Accountable for lifecycle management activities and hardware recommendations to achieve availability targets and reduce incidents.
Responsible for ensuring an accurate and reliable data in CMDB+ with SLA and KPE information aligned to customer contract.
Change Management : Responsible for planning, record creation, and schedule changes. Represent the changes in TAB and CAB meetings (if applicable), Implement and close change requests.
Responsible to adhere to process standards depending on the type of changes : Normal, Routine, Emergency Changes.
Problem Management / Stability Planning : Ensuring that problem management is conducted thoroughly and the learning is applied to systems that have not yet experienced the issues.
Responsible for opening problem records, perform root-cause analysis, implement and close any task related to an assigned problem record.
Projects Responsible for work in any LCM Physical Project or Automation Project assigned. Identify and submit automation requests.
Incident management : Work on the incidents triggered by an LCM change and do the proper follow up until the impact concludes and final solution have been defined and implemented.
Documentation : Update diagrams, processes and procedures, guides and any other file required by Management.
Provide on-call support within a structured rotation if the business requires it.(two weekends per month as minimum)
Education and Experience Required :
Master or Bachelor’s degree on Systems Engineering or any equivalent.
Without a degree, three to five years of relevant professional experience working with Cisco, Check Point. (Need to demonstrate it)
Must be able to prove excellent troubleshooting and problem-solving skills.
Excellent understanding of ITSM ITIL processes,
ITIL V3, CCNA Security and Check Point CCSA Certifications is a MUST.
Knowledge and Skills Required :
3 years’ experience integrating and troubleshooting a broad range of technologies including Network, Security in datacenter environment.
Excellent English skills (over 90%)
Excel Advanced (Pivot tables and Charts)
Strong interpersonal and communication skills with the ability to make technical decisions with little or no management intervention
Ability to work with multiple changes in parallel and adhere to problem and change management requirements
Knowledge of ITIL standards
Ability to multi task and support multiple customer needs each day
Ability to work both independently and in a team environment.