BSS Risk Officer 3
Citigroup Inc
Costa Rica,
hace 14 días


The Risk Officer is responsible for the correct and timely design and implementation of control practices meant to increase the control awareness within FRSS as well as ensuring that operational risks are managed appropriately.

Constantly applying self-assessments, process reviews and control practices (EUC attestations, Records Management, Blue Works reviews, eDCFC reviews, ERRS monitoring, Secure workplace etc.

are key actions led by this position.

Key Responsibilities :

General responsibilities includes :

  • Support and interface to Internal and External Control organizations (Internal / external audit, regulators, control self-
  • assessment, Compliance and Finance etc)

  • Actively participates of site wide control meetings
  • Promotion of a controls culture within the operations division ensuring the escalation of significant risks through control governance channels occurs in a timely and efficient manner
  • Provide guidance in evaluating the risks & controls, and ensure appropriate remedial actions are in place
  • Proactive review of Operations, and Finance related control processes and reporting
  • Continuity of Business
  • Responsible for completing all the necessary information needed for the COB plan (including Critical processes, back-up plan, system requirements, etc.
  • for all FRSS. Coordinates the resources for the local COB Testing as well as the completion of the Test Plan. Completed all the required documentation & submits to Global COB and R&C Globally

  • Responsible for completing all the necessary information needed for each COB Scenario and submits the file to the Global TCD Coordinator and Global Risk and Control.
  • End User Computing : Serves as coordinator for the completion of all the required documentation EUC
  • Facilitates the circulation of all updates to the EUC guidelines and serves as liaison with the EUC team if there are questions Coordinate the task required to be in compliance with the EUC guideline
  • Monitor mandatory absence compliance
  • Monitor mandatory training compliance
  • Project manager
  • Coordinates specific R&C Projects assigned.
  • Coordinate security workplace initiatives
  • Lead the record management process guarantying completeness
  • Keep eDCFC updated
  • Skills :

  • Solid customer service and communication skills.
  • Problem solving skills.
  • Team player.
  • Excellent organizational skills
  • Excellent documentation skills
  • Strong analytical skills
  • Self-motivated, takes initiative.
  • Strong attention to detail.
  • Excellent follow-up skills
  • Effective time management skills.
  • Analytical, flexible, team-oriented, with attention to detail.
  • Ability to multi-task and effectively handle multiple priorities meeting Unit / Business’ deadlines and objectives.
  • Ability to deliver results.
  • Knowledge / Experience :

  • Bachelor’s degree in business, finance or accounting preferably or equivalent experience.
  • Financial services or technology experience 3-5 years
  • Proficiency in Excel including working knowledge of formulas, links, and pivot tables.
  • Good interpersonal and communications skills (both written and verbal)
  • Good organizational and multi-tasking skills, able to prioritize in a fast-paced, dynamic environment.
  • Fluent in English is required
  • Flexible, adaptable, responsive, positive
  • Results driven
  • Pursues continuous process and self-improvement opportunities
  • Audit / control experience
  • Competencies :

  • Proficient in metrics / KRIs assessment and reporting
  • Proactive, able to take the lead in devising creative solutions
  • Ability to work under pressure managing to tight deadlines and / or unexpected change
  • Excellent communication and relationship skills across all management levels
  • Analytical with attention to detail and strong problem solving skills


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