Trilingual (French/English/Spanish) Customer Service Representative
Equifax
Heredia, Heredia, Costa Rica
hace 5 días

The Customer Service Representative will provide support to customer calls from Canada.

What You’ll Do

  • Provide service to consumers / members on their credit files by updating accounts and personal information, creating investigations, providing adequate solutions to their problems, providing information to pull their credit report, provide and sale the credit score and other similar products,
  • Assist and educate the consumers about the policies, procedures and information reported on the Equifax credit file and give the appropriate follow up to the member’s investigations.
  • Primary contact for all our external consumers / members of Equifax answering in-bound or out-bound calls in English regarding the credit report, credit information, products, policies, procedures and solving problems our customer will present on their interactions with our services.
  • Handle calls, requests and complains
  • What experience you need

    English level B2 / C1

  • Typing skills (25 words per minute)
  • What could set you apart :

    Strong communicational skills and problem solving oriented

    Outstanding Customer Service skills

    Ability to build rapport with others through empathy and sensitivity to intercultural issues

    Professional attitude, fast learner, and desire to grow within the company

  • General knowledge of credit reporting practices, policies and procedures
  • Experience in sales is a plus
  • We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24 / 7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.

    If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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