Managed Print Services Global Program Manager
HP
Heredia, Heredia, Costa Rica
hace 2 días

MAIN RESPONSIBILITIES :

  • Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.
  • Frequently contributes to the development of new ideas and methods.
  • Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
  • Leads and / or provides expertise to functional project teams and may participate in cross-functional initiatives.
  • Acts as an expert providing direction and guidance to process improvements and establishing policies.
  • Frequently represents the organization to external customers / clients.
  • Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
  • May provide mentoring and guidance to lower level employees.
  • Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.
  • Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post- project evaluations.
  • Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.
  • Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business / customer impact.
  • Utilizes and assists others in utilizing standard project management and quality
  • improvement methodologies in process improvement approaches.
  • Establishes processes which are consistent with overall organization objectives and maintains process documentation.
  • OTHER RESPONSIBILITIES :

    Responsibilities regarding Health and Work safety

  • To learn and comply with health and safety regulations at work, and their application measures;
  • To conduct business in accordance with their preparation and training, as well as instructions received from the employer, so as not to expose to risk of injury or occupational disease both self, and others during the work process;
  • to prevent / minimize environmental pollution;
  • To participate to the EHS risks assessment and the identification of environmental aspects;
  • To not proceed with decommissioning, changing or removing arbitrarily safety devices, especially machinery, tools, technical equipment and buildings, and to correctly use these devices;
  • To immediately inform the manager about any work situation which may be a danger for health and safety of employees, as well as any deficiency of prevention and firefighting systems;
  • To inform the manager and / or the employer about the accidents he suffered;
  • To participate at EHS trainings (at employment, at the workplace, periodical, at the change of workplace or transfer; when introducing a new work equipment or in case of changes of existent equipment) and to perform medical labor safety examinations at employment and periodic;
  • To cooperate as it is necessary with the employer and / or designated EHS employee in order to make possible the achievement of any measures or requirements provided by labor and health inspectors to protect the health and safety of employees;
  • To cooperate as it is necessary with the employer and / or designated EHS employee in order to allow the employer to ensure that the work environment and conditions are safe and without health and safety risks in his area of activity;
  • To learn and comply with legislation requirements in the field of health and safety at work, and with provisions of HP Inc. standards;
  • To provide all the necessary information required by the labor and health protection inspectors;
  • To comply with the fire protection provisions issued by the company management.
  • JOB REQUIREMENTS :

    Knowledge, skills, experience)

  • First-level university degree or equivalent experience; advanced university degree preferred
  • Typically, 4-5 years of related experience in business operations
  • Experience in any of the following : Customer Operations, services and support, SAP O&C is a plus
  • PC & Print Support business knowledge is a plus
  • Business or Systems Analyst experience preferred
  • Typically, 2-3 years of project management experience
  • Experience working in cross-organizational / functional project teams.
  • PMP and / or LSS certifications desired
  • COMPETENCIES :

    Behavior, attitude, capabilities)

  • Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills.Mature negotiation skillsLeading and influencing across teamsTeamwork focused
  • Self-motivated
  • Very good knowledge of Microsoft Office Tools (Word, excel, Outlook)
  • High level of professional competence
  • About HP

    You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

    Soare we. We love taking on tough challenges, disrupting the status quo,and creating what’s next. We’re in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.

    HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

    Our history : HP’s commitment to diversity, equity and inclusion it's just who we are.

    From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves.

    We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you’re more innovative and that helps grow our bottomline. Come to HP and thrive!

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