Client Services Vice President
Experian
Heredia, Heredia, Costa Rica
hace 2 días

About

us, but we’ll be brief

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For. In addition, for the last five years we’ve been name in the top 100 World’s Most Innovative Companies by Forbes Magazine.

Experian Data Quality (EDQ) is a fast growing, entrepreneurial organization created under the Experian Corporation. EDQ focuses on providing Data Quality Management Tools and Services utilized by some of the largest organizations in the world to help them effectively manage their data.

What you’ll be doing

The VP of Operations will lead, oversee and perform all aspects of Sales Operations and Client Services, being a trusted business partner with a broad range of stakeholders at all levels.

  • Think strategically and execute programmatically.
  • Build relationships within the Sales, Product & Marketing and Finance organizations, identify gaps and opportunities and deliver the resources, tools, and assets the Sales team needs to sell successfully and the Client Services team needs to deliver / implement our products and services according to / exceeding our customers’ expectations.
  • Communicate at all levels to deliver high-quality client service consistent with Experian operational standards and practices.
  • Lead the team to directly support key sales related initiatives and revenue retention.
  • Independently tackle multiple tasks and manage responsibilities for self and team(s).
  • Utilize your strong interpersonal and planning skills to consistently achieve productivity and performance measurements.
  • Work independently with various global and corporate functions to ensure policies and initiatives are successfully implemented and adhered to within EDQ
  • Reports to the General Manager
  • Directly supervises : 1 Sales Operations Sr Manager and 1 Director of Client Services
  • Serve as a member of the EDQ Leadership team; partnering with other members of the senior leadership team on initiatives, programs, and communications while also representing the Sales Operations and Client Services departments at the EDQ leadership level.
  • Experience leading an Operations function, demonstrating a breadth and depth of operational service delivery management expertise focused on service quality, people, process, and technology.
  • Lead people and processes, including crafting and implementing productivity improvements.
  • Excellent team management / leadership skills Ability to support and grow the existing team, and be a driving force in their continued success.
  • Strong partnering and influencing skills Ability to work with a broad cross functional team, understand their needs and ensure the optimal business and technology solution
  • Strong written and verbal communication skills Ability to effectively impart information in a broad range of ways from individual conversations to broad online training, from junior employees to senior leadership.
  • Strong planning and prioritization skills Ability to manage team to deliver on complex tasks and projects, which sometimes have conflicting / overlapping timelines.
  • Ensure the team sets expectations appropriately and meet deadlines consistently.

  • Ensure system development control environment is managed appropriately.
  • Ability to effectively manage through ambiguity in assigned work tasks
  • Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.

    We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.

    For us, this is and it ensures that we live what we believe.

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