Collections Process Associate LATAM
Rica Heredia, Costa
hace 1 día

Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

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Responsible for collecting cash from Medium tier customers as per the collections schedule within the DTP

Ensure monthly quarterly collections targets are met exceeded

Responsible for activities assigned by the Collections Team Lead

Responsible for calling, emailing, making payment arrangements with customers

Demonstrates the ability to work as part of a team

Liaise with customers on a timely basis, execute collection activities, reconcile and track daily monthly Accounts Receivable balance accounts with customer records

Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments

Work closely with key teams such as Credit and Sales in mitigating collection risk

Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives

Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters

Escalate unresolved issues to management in a timely manner and follow through issues until final resolution

Perform detailed account reconciliation to identify and drive resolution of disputed receivables

Highlight issues in accordance with agreed escalation procedure

Attend client meeting to discuss debtor performance and address issues as required

Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus

Adherence to client s policies and procedures


2 years of experience, Collections Calling experience required

Good working knowledge of an ERP system ORACLE experience would be an advantage

Fluent in English, Strong communication skills

Excellent working knowledge of MS Office

Adaptable to learn new processes, concepts, and skills

Demonstrates the ability to work as part of a team

Able to work under time pressure, able to prioritise workload and meet strict deadlines.

Strong analytical and problem solving skills

Positive attitude and flexible, especially in the period of month quarter year end closing

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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