Can you communicate complex and technical business concepts in appealing online support content? Can you lead and inspire other writers to author content that enables employees to self serve?
Amazon’s HR Global Content team is looking for a Content Strategist to create and manage highly digestible content that's easy to find and use, including self-service online articles, e-mail communications, standard operating procedure (SOP) documents, policies, templates, and other worldwide content.
The HR Global Content Team owns the Human Resources self-service strategy and ensures a consistent global user experience for all Amazon employees.
We are a fun and diverse team with members in several different countries. We help to enable employee self-sufficiency by providing simple, intuitive tools with personalized content that can be accessed anywhere, by any device.
We use a variety of data sources to better understand customer needs and partner with global shared service teams to develop self-service solutions that leverage digital technologies to help HR create a world-class experience for employees.
Effectively manage several complex projects simultaneously while maintaining a sense of hustle
Use project management skills to support business change, ensuring content meets a high bar for quality and is delivered on time
Be able to work across numerous business models and create certainty out of ambiguity
Lead, train, and inspire authors and editors to deliver their best work in support of our business goals
Use superior writing skills and extraordinary attention to detail to evaluate, uphold, implement, and evangelize global and regional content standards that reflect the voice of Amazon and HR Services
Collaborate with partner teams across HR to ensure internal policies, standard operating processes (SOPs), and other reference materials are documented
Improve business metrics and content development processes using data analysis
Use sound business judgment to make quick decisions under pressure in ambiguous circumstances, balancing advocacy with a need for action.
Build knowledge using clear, concise, visually appealing, and user-focused content
Identify opportunities to improve content development processes and tools, and drive team improvements autonomously
Enable our internal customers to easily discover content by creating best practices in keyword assignment and building an intuitive taxonomy
Use a combination of data analysis, user research, benchmarking, and content audits to make content decisions and orchestrate content development
Bachelor’s Degree in business or a related field
5+ years of related professional experience
Demonstrable experience with an enterprise CMS platform
Experience leading a team of editors
Background in information architecture
UX design or writing experience
Intermediate HTML and / or XML skills
Translation and localization knowledge and / or experience
Experience working in a cross-functional team
Ability to multitask in a fast-paced, technical environment
Proficiency in Microsoft Office applications
Experience with document authoring tools
Experience creating content with visual elements
Exceptional writing and editing skills
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.